Supervisor, Quality Assurance

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job Track Description:

• Requires broad technical expertise and industry knowledge.
• Accountable for functional, operational, and/or program management.
• Assists others in achieving goals.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.

General Profile

• Supervises daily tasks of complex business, technical support, or production teams.
• Responsible for the success of the team.
• Works within established precedents and practices.
• Examines information to solve ongoing problems.
• Ability to perform work unsupervised.

Functional Knowledge

• Has a comprehensive understanding of a range of processes, procedures, systems and concepts in own field.

Business Expertise

• Understands how to coordinate efforts across teams to achieve goals.

Impact

• Impacts the quality of the tasks performed or services provided by the team.

Leadership

• Provides daily team supervision. (e.g., coaching on performance, coordinating activities, checking on quality, and work progress)

Problem Solving

• Solves problems and evaluates possible solutions using technical experience and precedents.

Interpersonal Skills

• Uses tact to exchange ideas and information concisely and rationally.

Responsibility Statements

• Evaluates team performance.
• Educates the team to improve soft skills, technical skills, and business Domain Knowledge.
• Identifies future learning education opportunities.
• Assists in transitions.
• Prepares baseline performance parameters at onshore locations.
• Creates a road map for quality improvement.
• Supports hiring needs.
• Manages the operation of the total quality management (TQM) program.
• Supports the development of systematic approaches for assuring high-quality services that meet customer needs.
• Develops program communications to employees.
• Develops training and related reward systems.
• Develops and implements key process improvement efforts and influences cross-functional efforts.
• Develops systematic approaches for assuring high-quality services.
• Influences the interface of key activities within the functions of the organization.
• Supports the hiring of team members and performs performance reviews.
• Performs other duties as assigned.
• Complies with all policies and standards.