Supervisor, Quality

Title:  Supervisor I, Quality

Department: Quality

Report To: Sr. Manager, Quality

Location: Phoenix, AZ (675 N 55th Ave., Phoenix)

Work Arrangement: On-site

Employment Type: Full-Time

Employment Classification: Exempt

Schedule: Monday - Friday 8am-5pm | Schedule may vary based on business needs.

This position may require rotating shifts, weekends, holidays, overtime, and extended hours based on business needs.

Benefits:  LG Energy Solution offers a competitive total rewards package, including 100% employer-paid medical, dental, and vision coverage for eligible employees , paid time off, a 401(k) with company match, and additional voluntary benefits. Benefit eligibility and plan details are subject to the applicable benefit plans.

LG Energy Solution Michigan, Inc. is a global leader in advanced lithium-ion battery technology, delivering innovative battery solutions for electric vehicles (EVs) and Energy Storage Systems (ESS). With expanding operations across the United States, including our Phoenix, Arizona facility, we are committed to innovation, quality, safety, and sustainability while powering the future of clean energy. Join our team and help shape the next generation of advanced battery technology. www.lgenergymi.com

Summary :

The System QA Supervisor is responsible for overseeing overall quality operations within ESS Link manufacturing, including manufacturing quality, Incoming Quality Control (IQC), Outgoing Quality Control (OQC), inspection laboratory operations, and quality operations personnel management.

This position ensures that quality inspections and verification activities are performed in accordance with established standards and procedures, leads timely responses and escalation of quality concerns, and supports manufacturing quality stabilization and continuous improvement initiatives.

The System QA Supervisor is also responsible for developing and managing quality operations personnel, including System QA Technicians, IQC Inspectors, OQC Inspectors, and other assigned quality personnel, while establishing and maintaining an effective quality operating system within a startup manufacturing environment.

Responsibilities :

1. Team Leadership & Personnel Management

• Lead and manage daily activities of quality operations personnel, including System QA Technicians, IQC Inspectors, OQC Inspectors, and other assigned quality team members

• Coordinate staffing assignments, shift coverage, and daily workload priorities

• Manage attendance, performance, qualifications, training records, and skill development activities

• Conduct performance evaluations and provide coaching to improve team capability

• Support hiring, onboarding, and training of new quality personnel

• Promote a culture of accountability, ownership, teamwork, and quality excellence

• Drive consistency of quality performance across all shifts and work groups

2. Manufacturing Quality Operations

• Oversee quality activities throughout ESS Link manufacturing operations

• Manage and support in-line inspection activities

• Ensure compliance with quality standards, inspection criteria, and work instructions

• Lead initial response and escalation activities for manufacturing quality issues

• Support containment, segregation, and disposition of non-conforming products

• Support QRQC and other shop-floor quality improvement activities

• Drive manufacturing quality stabilization initiatives

3. Incoming Quality Control (IQC) Operations

• Oversee Incoming Quality Control operations

• Manage incoming material and component inspection activities

• Review inspection results and assess quality risks

• Support containment and disposition activities for non-conforming materials

• Lead initial response and escalation of supplier-related quality concerns

• Maintain IQC inspection processes, procedures, and standards

4. Outgoing Quality Control (OQC) Operations

• Oversee Outgoing Quality Control operations

• Manage final quality verification activities prior to shipment

• Support shipment hold and release processes

• Ensure outgoing products meet customer and organizational quality requirements

• Review OQC inspection results and quality performance trends

• Support resolution of outgoing quality concerns and continuous improvement activities

5. Inspection Laboratory Operations

• Manage daily operations of IQC and OQC inspection laboratories

• Monitor inspection equipment condition and operational readiness

• Coordinate calibration schedules and equipment maintenance activities

• Maintain laboratory procedures, inspection standards, and operating practices

• Ensure laboratory safety and 5S compliance

• Support continuous improvement of laboratory effectiveness and efficiency

6. Quality Issue Management & Continuous Improvement

• Lead investigations and response activities related to quality concerns

• Coordinate cross-functional teams to identify root causes and implement corrective actions

• Monitor effectiveness of containment and corrective actions

• Analyze quality data, trends, and performance indicators

• Track and report quality KPIs

• Support quality improvement projects and initiatives

• Drive preventive actions and verify long-term effectiveness

7. Audits & Quality System Support

• Conduct and support Layered Process Audits (LPA)

• Support internal audit activities and quality system compliance

• Verify adherence to quality procedures, standards, and requirements

• Maintain quality records and documentation

• Support continuous improvement of quality management systems and processes

8. Cross-Functional Collaboration

• Collaborate closely with Production, Manufacturing Engineering, Process Engineering, Supply Chain, EHS, and Quality Engineering teams

• Support quality stabilization activities for new processes and production lines

• Communicate quality concerns, risks, and performance updates to management and stakeholders

• Support customer and external partner quality activities as required

Qualifications :

• High School Diploma or GED required

• Associate Degree preferred

• Bachelor’s Degree in Engineering, Quality, Manufacturing, Industrial Engineering, or a related field preferred

• Equivalent combination of education and relevant experience may be considered

Experience :

• Minimum 5 years of experience in a manufacturing environment

• Minimum 2 years of leadership or supervisory experience

• Experience managing hourly employees and quality operations personnel

• Experience supporting manufacturing quality operations

• Experience with quality inspection organizations and quality control activities

• Experience with non-conforming material management, escalation processes, and corrective actions

• Experience with IQC, OQC, or inspection laboratory operations preferred

• Experience in ESS, battery manufacturing, automotive, electrical assembly, industrial equipment, or similar manufacturing industries preferred

• Startup manufacturing experience preferred

Skills :

Leadership

• Strong leadership and people management skills

• Ability to develop, coach, and mentor team members

• Performance management and workforce development capability

• Strong sense of ownership and accountability

Manufacturing Operations

• Understanding of manufacturing operations and production environments

• Experience supporting shift-based operations

• Ability to manage priorities in a fast-paced environment

• Strong shop-floor issue management capability

Quality Operations

• Understanding of quality inspection and quality control processes

• Experience managing non-conforming products and materials

• Ability to maintain and enforce quality standards and procedures

• Ability to interpret and utilize quality data effectively

Problem Solving

• Data-driven decision-making capability

• Root cause analysis and corrective action management

• Risk assessment and escalation management skills

Communication

• Strong communication skills with hourly employees, engineers, management, and cross-functional teams

• Effective collaboration and conflict resolution skills

• Ability to communicate quality concerns clearly and professionally

Systems & Tools

• Proficiency in Microsoft Office applications

• Experience with quality data management and reporting

• Experience with ERP, MES, or quality management systems preferred

Equal Opportunity Employer

LG Energy Solution is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local law.

LG Energy Solution provides reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law.

Job Description Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be a comprehensive list of all responsibilities, duties, or qualifications. Responsibilities may change based on business needs.

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