Supervisor Quality

Position: Quality Supervisor - Multiple Openings (Customer Quality, In-Process Quality & Quality Engineering)

Location: Amata City Rayong, Thailand

Job Summary:

We are seeking an experienced Quality Supervisor to lead and strengthen our quality assurance and quality system activities within a manufacturing environment. This role is responsible for ensuring compliance with customer requirements, quality management systems, process control standards, and continuous improvement initiatives while leading a team of quality professionals to drive operational excellence.

Key Accountabilities

• Lead and supervise the Quality team to ensure products and processes consistently meet customer requirements and company quality standards.
• Act as the primary quality interface for customers, leading customer complaint resolution, corrective action requests (CARs), quality investigations, and customer audit activities.
• Drive implementation and compliance of Quality Management Systems, including ISO standards and related customer-specific requirements.
• Monitor and improve manufacturing process capability through SPC, MSA, control plans, and quality monitoring activities.
• Lead root cause analysis and corrective/preventive actions (CAPA) for quality issues, customer complaints, and process deviations.
• Oversee First Article Inspection (FAI), measurement systems, calibration programs, and inspection activities.
• Support internal, customer, and external audits and ensure timely closure of audit findings.
• Analyze quality and operational data using digital tools, dashboards, and AI-enabled solutions to identify trends, drive continuous improvement, reduce defects, and improve process performance.
• Manage quality resources, manpower planning, and department budgets to support business objectives.
• Provide coaching, training, and technical guidance to quality engineers and inspectors.

Qualification:

• Bachelor's Degree in Engineering, Science, Quality Management, or related fields.
• Minimum 5 years of experience in Quality Assurance, Process Quality, Supplier Quality, or Customer Quality Engineering within a manufacturing environment.
• Minimum 2 years of experience in a supervisory or team leadership role.
• Strong knowledge of quality tools and methodologies, including SPC, MSA, Process Capability Analysis, FMEA, Control Plans, CAPA, and 8D problem-solving.
• Strong understanding of customer quality requirements, complaint handling processes, corrective action management, and audit support activities.
• Proficient in statistical analysis tools such as Minitab and experienced in using Power BI, dashboards, or other data analytics tools to support quality improvement and decision-making.
• Advanced proficiency in Microsoft Excel, including data analysis, Pivot Tables, advanced formulas, and VBA is an advantage.
• Strong leadership, analytical, communication, and problem-solving skills.
• Good command of written and spoken English and Thai.

Preferred Qualifications:

• Experience in electronics, precision manufacturing, HDD, automotive, or related industries.
• Knowledge of GD&T, FMEA, and Continuous Improvement methodologies.
• Experience utilizing digital tools, data analytics, and AI-driven solutions to improve quality and operational performance.

Donaldson (Thailand) Ltd.

Amata City Industrial Estate (Rayong)

7/217 Moo 6, Soi Pornprapa T. Mabyangporn
A. Pluakdaeng, Rayong 21140

Tel.038-650280 Ext. •1111

www.Donaldson.com