Supervisor, Relative Caregiver Program

Come Join Our Team as a Relative Caregiver Supervisor!

About the Role

Childhelp is seeking a dedicated Relative Caregiver Program Supervisor to provide daily leadership, support, and oversight to our team of Relative Caregiver Program Care Coordinators. In this role, you will lead a team of 5–6 direct reports, driving service quality, ensuring regulatory compliance, and upholding Childhelp’s mission to support children and families.

You will play a vital role in staff development, quality assurance, program collaboration, and ensuring our team delivers high-quality, compassionate care aligned with state, federal, and accreditation standards.

Key Responsibilities

Supervisory Leadership & Staff Development

• Direct, coach, and support a team of 5–6 Relative Caregiver Program Care Coordinators.
• Drive implementation and maintain strict fidelity to the Childhelp model of care.
• Lead hiring, interviewing, and functional onboarding of new program staff.
• Set performance goals, conduct regular supervision meetings, deliver constructive feedback, and perform annual appraisals.
• Oversee ongoing training, professional development, and performance recognition for direct reports.
• Manage workload distribution, assign cases, and monitor assignment progress.
• Apply corrective actions and resolve workplace complaints or issues in collaboration with HR and leadership.

Quality Assurance & Compliance

• Perform regular quality reviews of client documentation, including assessments, treatment/service plans, case notes, and discharge summaries.
• Ensure program adherence to state licensing, federal regulations, and accreditation standards.
• Collect and analyze program data to drive continuous quality improvement across services.
• Maintain complete and timely service delivery documentation.

Program Operations & Community Collaboration

• Maintain continuous availability for staff supervision, consultation, and crisis support.
• Build and sustain strong professional partnerships with community agencies and external stakeholders.
• Exercise sound, independent judgment and maintain composure in high-stress or deadline-driven situations.
• Serve as a positive role model by actively participating in required meetings, trainings, and leadership initiatives.

Qualifications & Requirements

Education & Experience

• Option A: Master’s degree in Social Work (MSW) or a related field, plus 2+ years of experience in child welfare, social work, or casework.
• Option B: Bachelor’s degree in Social Work (BSW) or a related field, plus 3+ years of experience in child welfare, social work, or casework.

Compliance & Clearances

• Must successfully pass fingerprint background screenings through the Department of Justice (DOJ), FBI, and Child Abuse Index.

Preferred Skills & Attributes

• Demonstrated experience supervising, mentoring, or leading casework teams.
• Deep knowledge of child welfare standards, trauma-informed care, and family preservation models.
• Strong emotional stability, crisis-management abilities, and decision-making skills.
• Excellent verbal, written, and interpersonal communication skills.

Why Join Childhelp?

At Childhelp, you will work alongside compassionate professionals committed to strengthening families and protecting vulnerable children. We offer a supportive work culture rooted in our core values, ongoing opportunities for professional growth, and the chance to make a lasting impact in your community.

Childhelp provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.