Supervisor - Restaurant & Takeaway

Rasoi Indian Restaurant and Takeaway is looking for an experienced, reliable and responsible Supervisor to oversee daily operations and help maintain high standards of customer service, staff performance and restaurant presentation.

We take pride in creating a welcoming atmosphere for our customers and being part of our local community. We are a small, friendly team that believes in working together, supporting one another and creating a fun, positive environment for both our staff and customers.

The successful candidate must have previous hospitality experience, including both bar and floor service, and be confident supervising and training staff, managing customer bookings and enquiries, handling complaints, and overseeing cash handling and security procedures.

The role also involves key holding, opening and locking up the premises, and taking responsibility for the day-to-day running of the restaurant in the General Manager’s absence.

We are looking for someone trustworthy, organised and proactive who can lead by example and ensure the restaurant operates efficiently at all times.

Key Responsibilities

• Supervise, train and support staff, ensuring duties are completed to the required standard.
• Oversee bar and floor service, ensuring excellent customer service.
• Handle customer enquiries, restaurant bookings and complaints professionally.
• Manage takeaway and collection orders where required.
• Take responsibility for key holding, opening and closing the premises, and ensuring the restaurant is securely locked up.
• Handle cash, operate the till and complete end-of-shift cashing up.
• Oversee daily operations in the Manager’s absence.
• Maintain high standards of cleanliness, hygiene, food safety and health and safety.
• Monitor stock levels, assist with stock control and minimise waste.
• Resolve operational issues and report significant concerns to management.

Essential Requirements

• Previous hospitality experience is essential, including both bar and floor service
• Experience supervising and training staff.
• Excellent communication and customer service skills.
• Experience handling cash and customer complaints.
• Trustworthy and responsible, with the ability to manage keys and secure the premises.
• Able to work independently, use initiative and lead a team

Working Hours

The position offers up to 30 hours per week, with shifts arranged according to business requirements. Evening, weekend and closing shifts will be required.

Pay: From £13.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Work Location: In person