Supervisor Service Delivery-4PL

该职位来源于猎聘 Responsibilities

• Understand Service Delivery requirements & expectations and drive consistent execution that meets those expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Utilization of "Operational Excellence” in management of KPIs for the service delivery team
• Coach direct reports providing regular feedback and guidance based on performance, dashboards and Personal Development Plan
• Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Key customer contact for Service Delivery needs
• Collaboration across different areas of the business to drive standardization of leading practices
• Ensure service delivery team has resources required to execute day-to-day operations
• Coordinate schedules to ensure proper account coverage. Examples of but not limited to: PTO, meals, breaks
• Maintaining and utilizing Account Specific Onboarding for new team members Qualifications: Required:
• Bachelor’s degree from an accredited college or university preferred
• A blend of education and work experience may be considered
• 2+ years of professional experience in Logistics or Supply Chain Management Operations
• Ability to travel up to 10% (domestically / international) Preferred:
• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• 2+ years of direct or indirect Management experience
• Advanced comprehension of Microsoft Office Applications
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with ability to communicate effectively in a highly responsive and professional manner
• Ability to develop strong working relationships, both internally and externally
• High level of integrity where personal and professional values are aligned with the company's mission, vision and leadership framework
• Ability to work collaboratively within the business setting
• Ability to lead and coach service delivery personnel