Supervisor / Shift Lead

This position is ideal for individuals seeking to develop hands-on operational experience and prepare for potential future leadership opportunities. The role emphasizes execution, team support, and operational oversight – without involvement in staffing decisions, disciplinary actions, or strategic decision-making.

Essential Functions (Other Duties as Assigned)

Supports site leadership by executing assigned operational tasks; does not participate in managerial decision-making or formal leadership duties
Provide direction to team members during shifts as delegated by site management, ensuring adherence to established procedures and standards
Escalate all staffing, customer service, or operational issues requiring judgement or discretion to the Site Manager or Assistant Manager
Greet and engage customers with professionalism and enthusiasm, promoting membership programs and special promotions
Demonstrate and maintain in-depth knowledge of car wash packages, pricing, promotions, and processes
Safely operate and train others on the use of car wash equipment and chemicals
Monitor and guide vehicle entry and exit procedures to ensure safe, damage-free customer experiences
Delegate team members to appropriate workstations and monitor for efficiency and quality output
Assist in maintaining cleanliness and upkeep of the facility, including vacuum stations, equipment rooms, restrooms, and outdoor areas
Performs routine cleaning and maintenance tasks including but not limited to pit cleaning, vacuum bag/ station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris, to ensure a safe, clean, and operational car wash environment
Performs duties as assigned, including operational and cleaning tasks that support site, shop, or store upkeep
Conduct quality control checks on both interior and exterior cleaning standards
Assist with opening and closing procedures strictly per company protocols; financial handling and site security are performed under management diressction
Serve as a keyholder; assist in opening/closing procedures including securing the site
Address customer issues or escalate concerns to management as needed
Model and enforce adherence to company policies, safety procedures and operating standards
Perform other duties as assigned to support site operations

Education and Experience

High School Diploma or equivalent preferred, not required
Previous leadership experience in a customer-facing or operational environment (retail, car wash, etc.) preferred
Must be at least 16 years of age (or older where required by law or safety regulations)
Valid driver’s license preferred (may be required depending on location and responsibilities)
Must meet all required certification and regulatory compliance standards applicable to the role as defined by federal, state, and local laws
Must be able to successfully pass a background check in accordance with company policies and applicable laws

Knowledge, Skills, and Abilities

Knowledge

Understanding of basic customer service principles and practices
Familiarity with car wash packages, pricing, promotions, and process flow and willingness to learn
Awareness of safety protocols and chemical handling procedures
Knowledge of company policies, standard operating procedures, and cleanliness standards

Skills

Ability to clearly give instructions, resolve conflicts, and engage with customers
Ability to motivate team members and delegate responsibilities
Problem solving and decision-making skills under pressure
Time management and task prioritization during busy shifts
Basic technical aptitude to operate car wash equipment
Basic computer skills, including the ability to use email, navigate spreadsheets (e.g., MS Excel) and perform standard data entry tasks

Abilities

Ability to lead by example in a fast-paced environment
Ability to monitor and evaluate team performance during shifts
Ability to manage multiple priorities while maintaining a customer-first focus
Ability to maintain composure and professionalism under stress
Physically able to stand, walk, and lift for extended periods, and work in outdoor conditions

Physical Requirements

Ability to walk, stand, and move, often uneven, moving and/ or wet surfaces through site
Ability to stoop, crouch, bend frequently, and constantly using fingers, hands, and arms including occasional ascending and descending a ladder
Ability to twist, carry, reach, push, and pull frequently
Ability to lift and carry 50 pounds without assistance for work-related materials
Ability to work outdoors and be efficient in all weather conditions
Ability to work on your feet in a fast-paced, physically active environment
Use of personal protective equipment (gloves, eyewear, etc....) as required
Must be able to work in an environment with varying noise levels, including loud sounds from machinery, tools, or high-traffic areas
Flexibility to work non-traditional hours, including evenings and weekends, as business needs or emergencies arise

Spotless Brands and its affiliate brands are Equal Employment Opportunity (EEO) employers. Spotless Brands invites all qualified interested applicants to apply for career opportunities. It is the policy of the company to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, disabled status or any other protected group status as defined by and subject to applicable federal, state and local laws. We use E-Verify to check employment eligibility: https://www.everify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf and https://www.e-verify.gov/sites/default/files/everify/posters/IER*RightToWorkPoster%20Eng*Es.pdf

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.