Supervisor - Starbucks Northlands

At Starbucks, we’re more than a café, we’re a place of connection, belonging, and purpose. For over two decades in New Zealand, our stores have been the third place, where lifelong connections start and where partners (employees) grow into leaders.

Starbucks New Zealand is owned and operated by a kiwi business. Tahua Group provides unique employment opportunities across multiple brands (Burger King, Popeyes, Number one shoes, Hannah’s, The Outlet, and Resonate), so you are part of a much larger family. People are at the heart of who we are, the people represent one of our pillars here at Starbucks. We believe that working together with each other, our customers, and our community makes a positive impact – that is what defines family at Starbucks.

As a Shift Supervisor, you’re a key leader on the floor; guiding baristas, supporting operations, and helping create a welcoming Third Place for customers and partners alike. Every shift is an opportunity to make an impact.

What the role looks like:

• Leading every shift with care, fairness and consistency
• Building confidence, capability, and craft within the team
• Creating organised shifts that deliver great customer experiences
• Paying attention to the details that matter
• Helping partners perform at their best

What you’ll bring:

• 1 year customer service experience with 6 months – 1 year of supervisory experience
• Strong communication and teamwork skills
• Ability to stay calm, focused, and positive in a fast-paced environment
• A natural leadership approach that inspires others

Why Starbucks?

• Career development, training, and a pathway to management
• A warm workplace culture built on values and connection
• Opportunities and discounts across Tahua Partners brands
• Be part of a values-driven brand built on Craft, Courage, Results, Belonging, and Joy where people are at the heart of everything we do.

If you love people, coffee, and leadership, this is your next step.

Application Process:

As part of your application, you’ll be asked to complete a short online chat interview. It takes around 15 minutes and gives us a chance to get to know you a bit better 😊

If you’re short on time, no worries, you can save your progress and come back to finish it later. We definitely encourage you to take your time and give the chat questions a good go.

Because the chat interview is part of our selection process, you’ll just need to make sure it’s completed for your application to move through to the next stage.

Location: Starbucks Northlands

Shifts:

Tue: 1230 - 1830

Fri: 1600 - 2130

Sat: 1300 - 1830