Supervisor (Sunway Pyramid)

Job Descriptions: -

• Proactively engage with customers to understand their needs, recommend products, and assist them through the sales process, while providing attentive and personalized service by addressing inquiries, resolving issues, and maintaining a friendly, approachable demeanor.
• Maintaining the presentation of merchandise product on shelves, ensuring they are arranged neatly, restocked in a timely manner, and visually appealing to customers.
• Handle cash transactions accurately and efficiently, process customer payments using the point-of-sale system. and ensure that correct change is given, adhering to cash handling policies and procedures.
• Deposit cash into the bank and manage cash exchange, including the handling and processing of cash notes to ensure accurate and secure financial transactions.
• Uphold high standards of cleanliness and hygiene in the store and work areas, including merchandise product display areas, countertop, and equipment, to ensure a safe and pleasant environment for customers and staff.
• Adhere to the Standard Operating Procedures (SOPs) set by KKM and Halal standards, ensuring compliance with all regulations.
• Ensure that all documentation for staff members, including both local and foreign workers, is prepared and maintained at the outlet, with all required permits, certifications, and relevant paperwork up-to-date and compliant with regulations.
• Assist the manager with inventory management by conducting periodic stock counts, monitoring product levels, identifying items for restocking, and managing stationery stock levels, including placing orders to maintain adequate supplies.
• Actively participate in promotional opportunities and product demonstrations or special offers, to drive sales and maximize revenue opportunities, and engage in upselling techniques to increase average transaction value.
• Responsible for scheduling employees working shift and managing staff performance and disciplinary issues.
• Support and collaborate with fellow team members

Work Requirements: -

• Minimum SPM or equivalent; Diploma in Hospitality/Management or related field is an advantage
• 2-4 years of experience in retail, F&B, or outlet supervision role
• Strong leadership and team management skills
• Excellent customer service and communication skills
• Ability to work under pressure in a fast-paced environment
• Good organizational and problem-solving abilities
• Flexibility to work shifts, weekends, and public holidays

Work Location: -

• Sunway Pyramid

Benefit:-

• Attractive Salary Package
• EPF&SOCSO&EIS
• Annual Leave & Medical Leave
• Uniform Provide
• Training Provide
• Staff Discount
• Incentive
• Bonus

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Benefits:

• Meal allowance
• Opportunities for promotion
• Professional development

Work Location: On the road