SUPERVISOR, TALENT ACQUISITION

Overview

Supervises the site's talent acquisition team members and recruitment activities.  Conducts full lifecycle recruitment for agent (volume) hiring in Contact Center operations.

• Provides coaching and development to talent acquisition staff
• Consults with TA leadership to support requests for new position or backfills in agent roles
• Provides direction in marketing and advertising approved positions either internally and/or externally as desired
• Manages recruiting budget for sites responsible for
• Conducts screening of candidates to ensure meet minimum requirements of the position
• Schedules interviews for hiring manager and records outcomes
• Builds a talent pipeline of candidates for future needs
• Full cycle recruitment of agent personnel
• Ability to develop best practices and share with internal teams
• Assists with onboarding of new hires
• Travel to remote locations – 15%

Responsibilities

• INTERVIEWING
• REPORTS AND ANALYTICS
• SOURCING, BRANDING AND MARKETING
• MARKET OR INDUSTRY RESEARCH
• RECRUITMENT, SELECTION, AND PLACEMENT
• ONBOARDING
• COACHING, PERFORMANCE EVALUATION
• STAKEHOLDER AND VENDOR MANAGEMENT

Qualifications

• Associate’s degree or 2+ years college education in Business Administration, Human Resources, or related field
• 5+ years’ experience in full life cycle recruiting (Volume/Agent hiring)
• 2 or more years’ experience supervising two or more employees performing recruiting and sourcing functions
• 3 or more years’ experience working with Talent Acquisition systems such as Taleo, Success Factors, ADP, ICIMS, Workday, etc.
• 3 or more years’ experience in navigating external partnerships (academe, LGU, job groups, etc.)
• Intermediate to advanced proficiency in Excel/Google spreadsheets, SharePoint
• Experience in Power BI and other data visualization/statistical tools is preferred