Supervisor, Technical Operations

Solving complexity. Accelerating results.

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.

With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry’s most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.

Solving complexity. Accelerating results.

At Penguin Solutions, we understand the boundless potential of technology and support our customers in turning cutting-edge ideas into outcomes—faster, and at any scale.

With over two decades of experience as trusted advisors, Penguin Solutions is an end-to-end technology company solving the industry’s most complex challenges in computing, memory, and LED solutions. Penguin designs, builds, deploys, and manages high-performance, high-availability enterprise solutions, allowing customers to achieve their breakthrough innovations.

Supervisor, Technical Operations

Date Posted: Sep 11, 2026

Requisition ID: 2158

Location:
GA, US

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Brand: Penguin Solutions

At Penguin Solutions (Nasdaq: PENG) – The AI Factory Platform Company – we’re building a team of innovators who thrive on collaboration, creativity, and the opportunity to help shape the future of AI. As part of the AI technology revolution, our teams design, build, deploy, and manage AI factories for enterprises, sovereign AI initiatives, and neocloud providers worldwide.

Headquartered in Silicon Valley, California, Penguin Solutions operates globally through a network of R&D, manufacturing, and sales locations. For nearly three decades, we have operated at the intersection of memory and AI/HPC infrastructure. That engineering expertise positions us to power the next generation of AI workloads, from training to inference and agentic AI at scale.

Penguin Solutions brings together differentiated infrastructure software, advanced memory, compute systems, end-to-end services, and industry-leading partner solutions in a full-stack AI factory platform designed to help customers deploy and scale AI workloads with speed and precision.

At Penguin Solutions, we value ideas over hierarchy and believe in servant leadership, where leaders enable teams to do their best work. We empower employees to take ownership, drive innovation, and grow through challenging work, continuous learning, and exposure to advanced AI tools and technologies. With flexibility where it matters and a strong focus on outcomes, Penguin Solutions is a place to do your best work, grow your career, and make a meaningful impact.

Job Overview

The Technical Operations Manager will play a pivotal role in ensuring our clients' success by understanding their unique needs, aligning our services with their strategic business objectives, and continuously optimizing their technology and service experiences. The TOM will be responsible for managing the 24x7 Data Center Technician team. This role will deliver technical roadmaps to advance operational capabilities for our clients, helping them achieve unparalleled uptime and performance.

This position will be onsite in Columbus, Georgia at the customer’s data center.

Responsibilities

Efficiently run a 24x7 Data Center Technician team.

Ensure customer satisfaction, measured by both qualitative and quantitative measures

Conduct Monthly Operational Reviews / Quarterly Business Reviews

Provide Technical Roadmap Development

Achieve service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed client expectations

Continuously monitor and assess the health of technical solutions, proactively identifying opportunities for improvement and growth

Develop and maintain technical operational performance metrics and reports. Analyze data to make data-driven decisions and drive improvements

Build and maintain strong, long-term relationships with clients, serving as their primary point of contact for all technical-related matters

Drive technical updates, outages, incidents and technical requests, maintaining clear and effective communication

Partner with other technical resources/Develop standards for the Services organization utilizing best practices

Maintain a professional and friendly demeanor at all times

Exhibit patience and empathy when dealing with challenging situations

Record customer interactions and relevant information in our CRM system, ensuring incidents and outages are well documented

Qualifications

BS IT Management, Computer Science or similar; or equivalent education and experience

Experience managing a Customer Support Desk

3+ years of technical operations management

2+ years of project management

4+ years interfacing with customers, including executive-level interactions

Experience working with hyperscalers, enterprise companies and/or federal and state government

Technical industry experience

Linux, Windows Server, scripting, python

Jira / Bitbucket or similar experience

Skilled at working with technical break/fix resources

Experience influencing cross-functional teams

Ability to align, motivate and lead a team including creating accountability

Comfortable running presentations, both remote and onsite, with internal and external senior leaders and team members

Be flexible and able to function in a high growth environment

Preferred Qualifications

Experience mentoring developing team members

Working knowledge of HPC/AI systems and components

Working knowledge of Agile methodologies

Experience with Contractor Support and oversight

Financial skills (budget planning, invoice reconciliation, understanding of P&L)

Location

Onsite – Columbus, Georgia

Compensation & Benefits

The base pay range that the Company reasonably expects to pay for this position Columbus, Georgia is $95,000 – $118,000; the pay ultimately offered may vary based on business considerations, including job-related knowledge, skills, experience, and education. The position is bonus-eligible, and there are medical, dental, and vision benefits available. There is a 401k saving plan and other benefits, such as Paid Time Off, Life Insurance, and an Employee Assistance Plan.

Inclusion & Belonging Statement

We are committed to creating an inclusive environment that embraces differences and fosters belonging for all.

Equal Opportunity Statement

We are an Affirmative Action/Equal Opportunity Employer and strongly committed to all policies which will afford equal opportunity employment to all qualified persons without regard to age, national origin, race, ethnicity, creed, gender, disability, veteran status, or any other characteristic protected by law.