Supervisor – Thai/Eng Call Representative

Duties & Responsibilities:

-       Responsible for team mentoring.

-       Keep track of schedule adherence. Providing real time Floor Support to agents taking calls.

-       Handling the Escalation and Supervisor calls/sessions and taking Tier 1 calls for specific duration to keep yourself updated on the process knowledge

-       Motivating the team members to achieve targets set by the company taking the key metrics into consideration.

-       Knowledge sharing and addressing issues of associates through floor walking, live call barging and providing feedback, coaching on the real time/historic basis.

-       Taking regular pre and post shift huddles discussing high and low pointers.

-       Providing Floor support to agents and providing other assistance ​

Qualification

-       Bachelor's degree or higher in any fields.

-       Good command of English

-       Good understanding of system resources and allocation Flexible to work.

-       Open to work in rotating shifts and weekends

-       Ability to work under pressure

-       Result and target oriented with team management and coaching skills

-       Proficiency in employee development to assist employees in meeting the Performance Targets through, Hiring, Coaching & Mentoring

-       Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching

สอบถามเพิ่มเติม 089-8136446 ธิดารัตน์