Supervisor, Traffic/Warehouse

Job Summary:

Warehouse Operations · Warehouse Management Systems (WMS) · Inventory Management · Export Compliance · Customs Regulations · Logistics Management · Freight Forwarding · International Trade · Supply Chain Management · Import/Export · Incoterms · SAP ERP · Free Trade Zone · Shipping & Documentation · Team Leadership

Key Responsibilities:

-Every shipment we send out carries three risks: it can be wrong, it can be late, or it can be non-compliant. This role owns all three.

-We're hiring an Assistant Manager to take end-to-end ownership of our outbound value stream in Penang:

• from pick list release on the warehouse floor, through packing and shipment readiness, to freight execution and customs clearance.

• You'll be the person JKDM calls, the person our forwarders answer to, and the person Sales comes to when a customer needs an AOG shipment on tonight's flight.

If you're equally at home on the packing line and in front of a K2 declaration, read on.

What you'll own

▸ The warehouse floor, pick to shipment-ready — Wave and pick list release, picking accuracy and lot/serial traceability, packing to customer and export spec labelling and VGM capture, staging and final dispatch verification.

▸ Inventory integrity — Cycle counting, stock accuracy, discrepancy investigation, and reconciliation of physical stock against ERP and customs/zone records.

▸ Outbound execution — Daily and weekly shipment planning against the order book and customer cut-offs. Air, sea and courier out of Penang International Airport, Penang Port/NBCT. Container and truck utilisation, loading, seal control, gate-out.

▸ Export compliance — Related declarations through SMK/uCustoms via Dagang Net/AEO. HS classification, customs valuation, country of origin, Incoterms 2020. Direct liaison with RMCD/JKDM Pulau Pinang, MITI and the Free Zone Authority.

▸ Permits, licences and preferential trade — MITI export licences and APs, Strategic Trade Act 2010 permits for dual-use items, and FTA certificates of origin (Form D/ATIGA, Form E, RCEP, CPTPP). Screening for restricted goods, denied parties and sanctioned end-users before anything ships.

▸ Freight and cost — Manage forwarders, licensed customs agents, hauliers and carriers on SLA and cost. Rate benchmarking, freight invoice verification, detention and demurrage control, claims.

▸ Audit readiness — Zone and LMW stock reconciliation, statutory record retention, and front-line ownership during Customs audits, internal audits and AEO assessments.

Requirements:

• Degree in Logistics, Supply Chain, International Business, Commerce or Engineering

• 5–8 years across warehouse and outbound/export operations

• Proven experience supervising a pick-pack-ship team in a WMS or RF-scanning environment, and accountability for pick accuracy and inventory record accuracy

• Fluency in English and Bahasa Malaysia (essential for regulatory correspondence)

• The judgement to escalate rather than improvise on a grey area — and the backbone to hold a shipment that isn't compliant, whatever the revenue at stake

Added advantage

**Experience in a Free Industrial Zone (FIZ), Free Commercial Zone (FCZ) or Free Trade Zone (FTZ) environment is a distinct plus.

** If you've prepared ZB movement forms, handled PCA-to-zone transfers, or managed Free Zone Authority conditions and reporting, we want to hear from you. LMW (Licensed Manufacturing Warehouse) or bonded warehouse experience is valued just as highly.