Supervisor, Training and Quality (Mandarin Line)

Job Title:

Supervisor, Training and Quality (Mandarin Line)

Job Description

Key Responsibilities: ​

• Develop a department of well-trained, competent professionals who continuously improve the organization and themselves
• Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes
• Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations
• Create and maintain consultant training schedule
• Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans
• Conduct Coaching and Development sessions with team members to drive continuous improvement.
• Develop strong working relationships with key Business stakeholders, internal and external
• Oversee audits of key Training and Quality support processes within each account and recommends changes
• Administration of applicable certification and training processes for staff up to and including internal and client requirements
• Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate
• Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners)
• Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans

Desired Skills:

• Effective communication skills, both written and verbal
• Proficient in Microsoft Office
• Ability to multi-task and meet timelines on deliverable
• Detail-oriented

Location:

VNM The Flemington Tower, 10th & 11th Floors

Language Requirements:

Chinese

Time Type:

Full time2026-09-30