Supervisor, Warehouse (Chilled)

• Supervise daily inbound and outbound warehouse activities.
• Ensure receiving, put-away, replenishment, picking, staging, and loading are completed according to schedule.
• Monitor workflow and allocate manpower based on operational priorities.
• Ensure all shipments are dispatched on time.
• Lead and supervise warehouse associates and contract workers.
• Assign daily tasks and monitor individual performance.
• Conduct daily toolbox meetings and shift briefings.
• Coach, train, and develop team members on SOPs and operational standards.
• Monitor attendance, discipline, and productivity.
• Ensure chilled products are handled within the required temperature range.
• Monitor hourly productivity and labour utilisation.
• Ensure picking accuracy and loading efficiency meet operational targets.
• Identify bottlenecks and implement corrective actions.
• Support continuous improvement initiatives to improve warehouse performance.
• Coordinate with transport teams to ensure vehicles are loaded according to schedule.
• Verify shipment documentation before dispatch.
• Ensure proof of loading and dispatch records are complete and accurate.
• Support delivery issue resolution when required.
• Prepare daily operational reports and shift handover updates.
• Monitor KPIs and report operational issues to the DC Manager.
• Maintain accurate warehouse records and documentation.

Minimum Qualification

• STPM/Diploma or Post Graduate, or a related field.
• Minimum 3–5 years of warehouse or logistics experience, preferably in a chilled or cold chain environment.
• Experience leading warehouse teams and managing shift operations.
• Working knowledge of WMS/ERP (e.g., SAP) and Microsoft Office