Supervisor - Workforce Administration

Supervise the Workforce Administration team in preparing accurate and timely rosters using the company s roster technology system. Liaise with department heads and operations managers to assess labor needs and resolve workforce-related issues. Oversee the processing of all relevant documentation and ensure that administrative requirements are completed efficiently. Provide employees with guidance and support on labor-related and payroll policies and procedures. Ensure compliance with HR and departmental policies, as well as the company s Code of Conduct. Deliver prompt, efficient, and courteous service to all internal customers. Identify opportunities to improve Workforce Administration processes and implement best practices. Train and mentor team members while fostering a collaborative, high-performance work environment. Prepare regular reports on workforce metrics and scheduling efficiency for management review

Desired Candidate Profile

The ideal candidate for this position will have the following experience and qualifications: Bachelor s degree. A minimum of 3 5 years of experience in workforce scheduling or administration, including at least 1 2 years in a supervisory or team leadership role. Advanced proficiency in Microsoft Excel is essential. Strong communication, organizational, and leadership skills. A high level of attention to detail, maturity, and trustworthiness. Ability to work effectively under pressure and respond promptly to operational demands. A confident and approachable manner, with the ability to build positive relationships across departments. Proven ability to manage and develop a team.