Supervisor(KULIM CENTRAL)

Job Title : Supervisor

Department : Retail

Reports To : Area Manager

Job Description :

1. Provide guidance and support the team members, fostering a positive work environment.

2. Train new employees on company policies, product knowledge, and customer service

expectation.

3. Manage staff break hours to ensure adequate coverage during peak hours.

4. Monitor attendance and timekeeping, addressing any issue promptly.

5. Coordinate breaks and rotation to optimize staff productivity.

6. Maintain open and active communication channels with staff and management.

7. Implement and reinforce customer service standards among team.

8. Handle escalated customer issues and ensure resolutions are reached promptly.

9. To ensure customer complaints or feedback been address.

10. Relay information on promotion, product updates, and operational changes to the team.

11. To ensure promotional material and banners are up to date.

12. Order and follow up on product and do frequent replenishment on shelves.

13. To ensure proper stock levels on the sales floor.

14. Conduct regular stock checks and assist in inventory reconciliation.

15. To ensure all displays are well organized and visually appealing.

16. To ensure product arrange logically by categorized, size and colour. To ensure high demand

items place prominently. To ensure balanced distribution of products to prevent overcrowding

or empty shelves.

17. To ensure the check out process efficient, organized and POS system working correctly.

18. To ensure sales target being met for the current period.

19. To ensure compliance with company policies and operational guidelines.

20. To ensure fitting rooms are tidy and well organized.

21. To ensure mirror, lighting, and other fixtures are good working.

22. To ensure outlets clean and well maintenance.