Supevisor, Planning

Agency:

Omnicom Media

Job Function:

Media

Job Subfunction:

Media Planning and Buying

Job Description:

Position Summary:

We are looking for a hands-on, support-focused supervisor who enables the team by running day-to-day media planning, delivery and operational workflows. This role is primarily responsible for planning execution, quality assurance, operational support and client management. 

Key responsibilities

Strategy delivery, operational delivery & execution

• Partner closely with Strategy colleagues; bring their media strategy to life through actionable, channel‑agnostic planning and activation roadmaps

• Develop tactical media mixes

• Manage daily workflows; manage priorities to ensure campaign planning and activation are delivered on time and to quality standards.

• Translate account plans and direction into actionable schedules and task lists for yourself and the team.

• Step into hands-on campaign execution (planning, custom creative management, QA) to resolve issues or deliver priority activations.

• Support Strategy colleagues to prepare client-facing operational content (test summaries, implementation playbooks, execution timelines) and support creation of POVs or proposals.

Day-to-day account management (detailed)

• Act as the primary day-to-day contact for clients on assigned accounts

• Manage meeting cadence: prepare agendas, run weekly operational check-ins, capture decisions and action items, and distribute timely minutes.

• Own status reporting

• Intake and manage briefs/change requests: validate requirements, coordinate resourcing, set timelines and ensure accurate routing for approvals.

• Maintain a risk & issues log for each account; drive remediation plans and escalate unresolved/high-impact issues to direct report

• Oversee creative/asset handoffs and trafficking timelines; confirm creatives are delivered to spec and on schedule.

• Coordinate approvals and sign-offs with clients and internal teams to protect timelines and deliverable scope.

• Track and manage delivery SLAs, turnarounds and escalation paths; proactively recommend contingency options when timelines slip.

• Support client onboarding and new campaign launches

• Ensure all account documentation is current and accessible.

• Assist with client invoicing checkpoints, budget reconciliations and billing queries; flag financial variances.

Quality assurance & process execution

• Maintain and apply QA checklists, briefing standards and delivery governance to reduce errors and rework.

• Identify operational friction and propose practical fixes; implement approved process updates to improve consistency and throughput.

Stakeholder coordination & client support

• Serve as the primary day-to-day operational contact for internal partners  to keep execution moving.

• Prepare routine status updates, operational dashboards and campaign health reports

• Support client calls and presentations with operational briefings and material; escalate strategic or high-risk issues.

Support for innovation & new business 

• Contribute to pilots and proofs of concept by executing tests, capturing results and operationalizing repeatable steps as directed.

• Support pitches and RFPs by preparing tactical, execution-ready media plans and evidence of operational readiness

Scope & typical scale

• Accounts: 1 large line of business within an enterprise account

• Budget oversight: varying campaign budgets (operational monitoring and pacing).

Key competencies & skills

• Strong operational media expertise across digital, social, programmatic and traditional channels.

• Solid project management: prioritization, timelines, task tracking and resource coordination.

• Measurement literacy: ability to run A/B tests, read attribution outputs and prepare clear reports.

• Effective communicator with experience coordinating across internal teams and vendors.

• Strong presentation skills

• Strong long-form narrative writing skills

• Critical thinking

• High learning agility

• Detail-oriented and pragmatic problem solver with a bias for getting things done.

Experience & qualifications

• 4–6 years in media, integrated agencies or related delivery roles with hands-on campaign execution and some people management.

• Proven experience improving delivery performance through process, QA and coaching.

• Degree in marketing, communications, business or related field preferred.

Success metrics (examples)

• On-time, on-budget delivery and QA pass rates.

• Campaign KPI delivery (CPA/ROAS, reach/frequency, brand metrics as applicable).

• Team operational health: utilization, turnaround times and retention of direct reports.

• Timeliness and clarity of status reporting and escalation to the Associate Director.

• Accuracy of budget pacing and reduction of delivery errors or vendor disputes.

Toronto: CAD 75,000.00 - CAD 75,000.00

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

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