Supplier Manager: Content Procurement

Job Description Commercial Intelligence — Enterprise Division Supplier Manager: Content Procurement Reports to: Senior Manager: Content Procurement

Direct reports: None

Division: Commercial Intelligence — Enterprise Division

ROLE PURPOSE The Supplier Manager: Content Procurement is responsible for managing the day-to-day relationships with content suppliers across one or more assigned categories. These categories may include Mobile Network Operators (MNOs) supplying airtime and data, aggregators and resellers such as bulk airtime distributors, bill payment service providers (including insurers, telecommunications companies, schools, and municipalities), prepaid electricity distributors, and voucher providers for gaming and lottery products. The role ensures that supplier relationships are maintained effectively, contractual terms are adhered to, and supply continuity is sustained at all times.

Key Responsibilities

• Manage ongoing relationships with assigned content suppliers, serving as the primary point of contact for day-to-day commercial and operational matters.
• Monitor supplier performance against agreed SLAs, pricing terms, and volume commitments, escalating issues to the Senior Manager as required.
• Support the negotiation and renewal of supplier agreements in collaboration with the Senior Manager: Content Procurement.
• Coordinate supplier onboarding activities, including documentation, compliance checks, and system configuration.
• Liaise with Stock Controllers to ensure supply levels are maintained in line with demand forecasts.
• Track and resolve supplier disputes, credit note queries, and reconciliation discrepancies.
• Maintain accurate supplier records, contract registers, and performance logs.
• Provide input into procurement reporting on supplier performance, pricing changes, and market intelligence.
• Support the commercial assessment of new supplier opportunities by gathering market data and commercial terms.

Minimum Requirements

• Bachelor's degree in Commerce, Supply Chain, Business Administration, or a related field.
• Minimum 3 years' experience in supplier management, procurement, or a commercial operations role.
• Experience working with MNOs, content aggregators, or payment service providers is advantageous.
• Strong negotiation and relationship management skills.
• Proficiency in Microsoft Office and procurement or ERP systems.
• High attention to detail with strong organisational and administrative skills.

CORE COMPETENCIES

• Supplier relationship management
• Contract administration and compliance monitoring
• Negotiation and commercial awareness
• Problem-solving and issue resolution
• Attention to detail and record-keeping accuracy
• Cross-functional collaboration with stock, treasury, and pricing teams

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