Supplier Master Data Analyst

Our client is seeking a detail-oriented and analytical Senior Supplier Master Data Analyst to join its Financial Systems Department.

The successful candidate will be responsible for maintaining supplier master data, processing supplier creations and updates, validating banking information, managing system requests and ensuring compliance with operational processes and service-level agreements (SLAs).

The ideal candidate will have strong problem-solving skills, excellent communication abilities, a high level of accuracy and the ability to manage competing priorities in a fast-paced environment.

• Create, update and maintain supplier master data and banking information in Oracle.

• Monitor, manage and resolve tickets in Remedy within agreed SLAs.

• Monitor pending and unassigned tickets and ensure adherence to established policies.

• Review supplier maintenance dashboards and outstanding requests.

• Process supplier creations, updates and banking detail changes.

• Contact suppliers to validate banking details and authenticate information where required.

• Manage Coupa approval requests and follow up on outstanding approvals.

• Coordinate requests with the Centre of Excellence (COE), Third-Party Risk Management (TPRM) and other relevant teams.

• Investigate supplier queries, identify root causes and provide accurate feedback and resolutions.

• Monitor pending APRO requests and create Remedy work orders where additional information is required.

• Maintain accurate records, timesheets and supporting documentation.

• Ensure supplier information is handled in accordance with confidentiality requirements, compliance standards and internal controls.

• Collaborate with internal teams and stakeholders to resolve queries and escalations.

• Participate in operational meetings and communicate progress, risks and challenges.

• Maintain knowledge-sharing documentation and communicate process changes.

• Identify opportunities for process improvement and continuous learning.

• Perform additional duties as required to support the Supplier Maintenance team.

• Create, update and maintain supplier master data and banking information in Oracle.

• Monitor, manage and resolve tickets in Remedy within agreed SLAs.

• Monitor pending and unassigned tickets and ensure adherence to established policies.

• Review supplier maintenance dashboards and outstanding requests.

• Process supplier creations, updates and banking detail changes.

• Contact suppliers to validate banking details and authenticate information where required.

• Manage Coupa approval requests and follow up on outstanding approvals.

• Coordinate requests with the Centre of Excellence (COE), Third-Party Risk Management (TPRM) and other relevant teams.

• Investigate supplier queries, identify root causes and provide accurate feedback and resolutions.

• Monitor pending APRO requests and create Remedy work orders where additional information is required.

• Maintain accurate records, timesheets and supporting documentation.

• Ensure supplier information is handled in accordance with confidentiality requirements, compliance standards and internal controls.

• Collaborate with internal teams and stakeholders to resolve queries and escalations.

• Participate in operational meetings and communicate progress, risks and challenges.

• Maintain knowledge-sharing documentation and communicate process changes.

• Identify opportunities for process improvement and continuous learning.

• Perform additional duties as required to support the Supplier Maintenance team.

3. Minimum Requirements

• Relevant experience in supplier master data management, supplier maintenance, vendor data management or finance operations.
• Experience with supplier creation, record maintenance and data validation.
• Understanding of supplier banking verification and related control procedures.
• Strong computer literacy and the ability to work across multiple systems.
• Excellent written and verbal communication skills in English.
• Strong analytical, investigative and problem-solving abilities.
• Excellent attention to detail and accuracy.
• Strong organisational skills and the ability to manage competing deadlines.
• Ability to work independently, take ownership of tasks and meet SLAs.
• High levels of integrity, confidentiality and professionalism.
• Ability to adapt to changing priorities and collaborate with multiple stakeholders.