Supplier Program Manager

SMART Technologies is an award-winning company that collaborates with bright minds around the world who believe in the power of innovation. We’re large enough to do great things but small enough that you don’t get lost in the crowd. Our continued success is possible because of our ‘Best in Class’ culture and unique talents of every individual at SMART.

Make an impact in education and business and beyond. Be a part of meaningful work that fuels connections across the globe. These are the connections that really matter - and inspire greatness. #WeAreSMART #ConnectionsThatMatter

Supplier Program Manager – India

Purpose Of The Position Reporting to the Director Strategic Supply Management, you will manage the relationship and performance of SMART’s suppliers and contract manufacturers for a portfolio of products. You will also serve as the operational head for SMART’s India supply chain, supporting supplier excellence and market growth initiatives.

Duties and Responsibilities

Core Responsibilities

• Strategic Supplier Management
• Own the supplier program management strategy related to the products in your portfolio.
• Lead a cross-functional Supplier Focus Team to manage supplier relationships. o Liaise with SMART’s internal departments to ensure multidisciplinary resources are managed within the supply chain cycle.
• Drive continuous improvement and supplier development.
• Organize and manage Quarterly Business Reviews (QBRs).
• Supplier Cost Management o Negotiate pricing and commercial resolutions to quality issues.
• Provide projections on market pricing and supplier pricing.
• Analyze and approving purchase price variance requests.
• Cost management initiatives o Benchmark India product and component costs
• Manage and execute cost reduction initiatives.
• Work with Product Management to develop cost reduction initiatives.
• Pursue and implement cost-reduction activities with OEM/ODM/CM.
• Supplier Order Management
• Manage forecast communications and compliance with suppliers.
• Escalation contact for material/scheduling issues with manufacturers.
• Support Procurement Specialists during raw material shortages.
• Collect monthly data from contract manufacturers (inventory, lead times, forecasts).
• Ensure compliance with supply agreements, statements of work, and KPIs.
• Advise operations management on delivery, quality, and cost risks.
• Product lifecycle management in the Supply chain
• Optimize cost exposure during product Phase In/Phase Out.
• Report on Excess and Obsolete exposure across product lifecycles.
• Manage material transitions, product transfers, and new product introductions.
• Perform other duties as required.

India Supply Chain Responsibilities

• Act as operational head for SMART’s India supply chain, overseeing supplier performance on quality, cost, delivery, and flexibility.
• Collaborate with India-based teams in sales, marketing, channel partners, customer service, project management, and vendors.
• Support India market growth and resource allocation.
• Lead product Phase In/Phase Out initiatives for the India market.
• Serve as a bridge between SMART HQ and India operations, addressing operational gaps.
• Drive and advance India’s “local for local” supply strategy.
• Share India market and competitor intelligence to inform HQ decision-making.

Education and Work Experience

• Degree or diploma in business, purchasing, supply chain management, or a related field.
• 10 years of solid experience in procurement or equivalent combination of education and experience.
• Strong negotiation skills and experience with supplier and contract manufacturer agreements.
• Extensive knowledge of manufacturing processes and purchasing practices.
• Experience working with international suppliers, especially in India, is an asset.
• Excellent English communication skills (oral and written).
• Ability to travel to India and work flexible hours.

Supervision

• This position has no direct reports.

Working Conditions

• Fast-paced work environment.
• Cross-functional collaboration with global teams.
• Occasional travel required to supplier locations.

At SMART, we are committed to fostering an inclusive, respectful, and equitable workplace where all individuals regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, or disability can thrive. We welcome applications from all qualified candidates and are proud to be an equal opportunity employer.