Supply Associate

About Livspace:

Founded in 2014, Livspace is created to simplify the fragmented home interiors journey for homeowners. What began as a solution to challenges like finding reliable designers, coordinating vendors, and ensuring quality and fair pricing has grown into one of the most trusted platforms for end-to-end home interior design and renovation.

Today, with 120,000+ homes delivered and 2,000+ designers, Livspace stands at the intersection of design, technology, and execution excellence. We are building not just beautiful homes, but a new category of consumer experience in India.

If youre excited about building the future of home interiors and want to grow with one of the fastest-growing brands, this is your opportunity to step in and make an impact with Livspace.

Role: Supply Associate

Own end-to-end vendor/partner coordination to ensure timely service delivery with the required quality standards. Act as the key point of contact for service partners and customers, ensuring smooth scheduling, issue resolution, and timely completion of service activities. Drive partner performance, SLA adherence, and operational efficiency.

What You’ll Own

• As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.
• Manage contractor partner bandwidth.
• Monitor SLAs and solve customer escalations by working with contractor.
• You will be in-charge of scheduling/rescheduling of site visits for inspection where required.
• You will finalize and document agreed service cost in consultation with service partners.
• Allocate Customer success managers and handover of service activities to the Order Execution team.
• Ensure delegated customers queries/concerns are addressed on time.
• Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners.
• Decide on fixes/redoing a job & follow up with partners to execute the same.
• Approve partner payout post service completion.

Skills & Experience

• Graduate/Post Graduate from any Institution.
• 1 to 2 years of vendor management experience in cleaning or interiors category
• Excellent communication and interpersonal skills.
• Multi-tasker with prior experience of working on CRM tools.
• Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc.
• Knowledge of basic negotiation and operations skill

What is the job function?