Supply Chain Agent / Replenishment - Home Based

Outsourced is a leader in Business Process Outsourcing (BPO) in the Philippines, providing dedicated full time remote staff and offshore staffing services to international companies of all sizes. We specialize in providing offshore staff of the highest quality who will continue to exceed your expectations ongoing. We provide both remote home-based and state-of-the-art office-based offshore staffing options. We have spared no expense to ensure your offshore staff are comfortable and able to perform their work effectively and efficiently.

Role Summary

The Replenishment / Purchasing Agent is responsible for day‑to‑day ERP purchasing activities, vendor coordination, follow‑ups, and logistics tracking to support on‑time delivery and accurate inventory replenishment.

Key Responsibilities

ERP‑Based Purchasing

• Create and manage purchase orders in the ERP system based on demand and replenishment requirements.
• Handle multiple line-item orders to ~110 vendors.
• Ensure accurate entry of quantities, prices, delivery dates, and vendor details

Order Follow‑Up & Expediting Support

• Proactively follow up with vendors to confirm order receipt, ship dates, and delivery commitments.
• Monitor orders against required delivery dates and identify at‑risk or late shipments.
• Escalate issues to the Supply Chain Manager and/or expediting specialist when intervention is required.

Logistics & Delivery Coordination

• Coordinate with the expediting specialist (and vendors) on:
• Shipment arrangements
• Consolidation opportunities
• Timing and routing considerations
• Ensure relevant delivery and logistics information is accurately captured in the ERP/system.

Issue Resolution & Escalation

• Identify and help resolve purchase order discrepancies, quantity or pricing issues, and vendor‑related problems.
• Know when to accelerate an issue (escalate) to the manager or US team to protect on‑time delivery and customer commitments.

Reporting & Documentation

• Maintain clear, accurate notes in the ERP system on:
• Follow‑up activities
• Vendor communications
• Delivery status and exceptions
• Support preparation of reports on late orders, vendor performance, and issue trends as directed by the manager

Continuous Improvement & Growth

• Over time, support the manager in:
• Identifying alternate approved vendors.
• Participating in basic pricing and terms discussions, as appropriate.
• Contribute ideas to improve purchasing workflows, vendor communication, and logistics effectiveness.

Qualifications

• Experience: 3–5 years in a purchasing, replenishment, or supply chain support role.
• ERP: Solid experience working with an ERP system for purchasing and/or inventory management.

Skills:

• Strong English communication skills (written and verbal) for email and vendor communications.
• Ability to manage deadlines, prioritize follow‑ups, and handle a high volume of weekly purchases.
• Attention to detail, especially when entering data and documenting activities.
• Good problem‑solving skills and judgment on when/how to escalate issues.

Other:

• Comfortable working with US‑based vendors and schedules.
• Willingness to work shifts within US time coverage, as assigned by the manager.

Work Schedule:

Tuesday - Saturday (8pm - 5am MNL time)

Must Have at least 20mbps internet connection

Must be wiling to work remotely

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

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