Supply Chain- Assistant Manager/Manager

Role Purpose

Develops and implements strategic and tactical programme to manage an assigned group of suppliers to optimize the “six McDonald’s and suppliers Shared Values” along with building and maximizing the supplier relationship.  Provides and communicates Supply Chain solutions to meet customer needs whilst maximizing business outcomes.  Key customers include Suppliers, Marketing, Menu, Restaurants, Franchisees, Distribution Centre, Finance and Consumer Business Insights.

Accountabilities

This position description should be read in conjunction with the McDonald’s Supply Chain Value & Workplace Safety Responsibilities Matrix which can be found under Workplace Safety on Access McD.  In addition to following McDonald’s policies and procedures, this position carries the authority to perform the principal accountabilities outlined below and any additional tasks required by the Company or your superior for which you are deemed competent:

Supplier Management

• Develops and manages the business relationship between McDonald’s and its suppliers.
• Negotiates with suppliers to achieve least cost, best value solutions for McDonald’s System.
• Conveys McDonald’s local and global supplier expectations, establishes supplier performance criteria, and conducts formal supplier reviews.
• Provides ongoing coaching and support for supplier development.
• Directs suppliers toward becoming self-managed, whilst facilitating achievement of McDonald’s expectations when required.
• Ensures continuous improvement process for suppliers.
• Develops and implements pricing protocols with key suppliers.
• Stays current with trends to determine and do benchmarking (e.g. commodity pricing, finished goods pricing, plant efficiency, ratios, supplier KPIs etc).
• Provides direction, information, feedback and resources to attain excellence.

Assured Supply

• Ensure un-interrupted supply of products to all restaurants through forecast management
• Maintain an efficient distribution system of products to all restaurants.
• Ensure contingency plans are in place, tested and understood by responsible parties.

Product Support and Solutions

• Facilitates the logistical resolution of supply issues for restaurant operations, suppliers and other departments.
• Anticipates the impact of new product programs on the field.  Develops programs to minimize issues at restaurants level
• Provides or coordinates industry expertise on issues regarding the McDonald’s System’s respective product lines, or initiatives e.g. new technology, environmental issues, pricing trends etc.
• Sources Suppliers that meet customer needs and maximizes Supply Chain efficiencies.
• New products may only be introduced to restaurants after all appropriate procedures and policies as stipulated in the Supply Chain Manual have been completed.

People

• Exemplifies ethical standards and corporate values through actions and decisions.
• Builds and maintains working relationships to clarify communications, generate appropriate solutions and deliver information in a timely fashion to uphold high Supply Chain standards.
• Role models the utilization of effective people systems within the Purchasing department (Selection, Performance Development System, Rewards and Recognition, etc).
• Facilitates the development and ongoing execution of the Supply Chain Plan.
• Builds strong, cohesive partnerships between McDonald’s and our major suppliers.
• Foster teamwork and coordination among major suppliers and Cross Functional Teams.

Workflow and Process Management

• Develops or assists in developing business cases for initiatives.
• Facilitates quality of supplier data systems/files.
• Gives feedback to suppliers on performance discussion of marketing activities.

Health & Safety

• Proactively participates in the ongoing management of health and safety in the workplace by performing all duties with due care to the health and safety of self and others within the guidelines of the relevant policies and procedures and by following reporting guidelines for accidents, hazards and potential hazards.

Analytics

• Keep track of Supply Chain product category spent by month
• Complete Supply Chain accurate reporting requirements Head of Supply Chain & Finance Department in a timely manner
• Continuously analyze current process and provide alternate streamlined approaches
• Support Supply Chain team members with requests that involve volume or financial analysis, RFPs, SSR, business case development, inventory management
• Monthly and yearly GP projection
• Demand planning projection and analysis (sales, volume in cases)

Organizational Capacity

• Develop basic knowledge on McDonald’s product cooking procedures and thorough knowledge of in store operations, capabilities and limitations
• Ability to manage multi-faceted complex projects, demanding project schedules and critically short lead times while providing strong leadership in a calm and focused environment.
• Be accountable for prioritization of projects.  Addresses barriers to achieving results and sources of lagging performance.
• Share areas of knowledge, unique experiences or key skills with others.
• Networks, communicates and builds relationship and alignment internally and externally
• Communicate effectively with key customers and stakeholders.  Positively influences others and collaborates in ways that inspire others to take action and/or change perspective.
• Ability to interpret and utilize Menu Strategy, Marketing Plan, product brief, Industry and consumer insights information to leverage in the development of product concept development.
• Be accountable for prioritization of projects.  Addresses barriers to achieving results and sources of lagging performance.
• Strong communication, planning, organizing skills.
• Strong work ethic
• Self-starter with a strong drive for results and strong sense of ownership
• Ability to proactively engage with business partners/internal key stakeholders to find practical solutions and partner with them to implement desired actions
• Exemplifies ethical standards and corporate values through actions and decisions.

Personal Attributes (Abilities & Work Values)

• Integrity, analytical thinking, dependability (timeliness), attention to details, focused, achievement/effort, cooperation/collaboration, team player, persistence, self-control, initiative, innovation and stress tolerance.
• Strong sense of ownership and strong drive for results
• Business Oriented and possesses the ability to proactively engage with business to find practical solutions and partner with them to implement desired actions
• Superior communication skills
• Ability to multi-task
• Possess the following skills: presentation, change management, project management, conflict management & negotiation
• Able to work & lead independently
• Good time management
• Good attention to details and focused

Qualification Required

Supply Chain Management related university degree and/or an equivalent combination of training and supply chain experience. A related supply chain professional designation is usually required and international experience is considered an asset.

Experience & Skills Required

A minimum of 6 to 10 years of relevant Supply Chain Managerial role experience in supply demand planning, supplier management, suppliers’ processes and compliance management, pricing benchmarking and cost management, data evaluation, supplies distribution and inventory management

Key role is to lead and manage supply planning, forecasting, strategic sourcing, inventory control to ensure assured supplies to all restaurants. It includes data analytics, cost forecasting and cost management.

Provides and communicates Supply Chain solutions to meet customer needs whilst maximizing business outcomes.