Supply Chain Coordinator 24/7

GEODIS is a leading worldwide provider of customized transportation, warehousing, global logistics, and supply chain solutions. We unlock value in a complex and evolving world. GEODIS is always at your service to move goods through supply chains, more efficiently, sustainably, and reliably. We have the knowledge, scale, and commitment to improve every part of your supply chain. As an active partner in our clients’ growth, we focus on four core business lines: freight forwarding, contract logistics, distribution & express deliveries, and road transport.

GEODIS has a network covering close to 170 countries and having close to 50,000 employees.

You can check more about the company following the link to our Website: www.geodis.com

Due to the need to grow our team, we are searching for team members who can bring their expertise and enthusiasm to help us achieve our goals and continue our success. We need candidates who are willing to support the project and client around the clock, 24/7. If you are passionate about making an impact and working in a dynamic environment, we encourage you to check the position below and join our team!

About the role

Position is responsible for ensuring that process from communication with the vendors or internal teams, transport planning and execution, carriers’ pick up of goods until an agreed delivery point is carried out in line with the most efficient logistics possible, through a quality management system with a carrier and for ensuring that all purchase orders from clients are provided within agreed dates, and with required documentation for transportation process, verifying that client’s request is coherent with the transit time and optimizing where possible.

Responsibilities

• Managing customer orders, planning and execution and arranging deliveries by choosing the best option from contractual carriers/vendors based on balanced price/value/delivery time
• Responsible for follow up the customer orders and upgrade and downgrade proposed Mode of transport and service level, in any stage of the process in order to ensure planned or changed delivery time by using most cost-efficient MOT
• Control and issue the order to carrier which route, MOT, cost and urgency carrier should use
• Ensuring orders with automated carrier selection match customer set-up.
• Providing timely update and proactively communicating with a client and all other parties in the process on agreed milestones/business events/ order status/ potential delay and option to mitigate delay
• Following-up on deliveries and shipments, updating systems and reports and keeping customer updated on requests in line with respective customer agreement
• Ensuring continued information flow between carriers/vendors/suppliers/ warehouse and customers
• Handling communication between supplier/vendor and customer and ensuring replies are given within agreed timeline
• Following-up on transport defects and ensuring root-causes and actions are documented with timeline
• Operational validation of orders for invoicing and assist finance on invoice verification
• Special preparation and lead during high peak seasons, Month End (ME), Quarter End (QE) and Year End (YE), highlighting logistics supplier cut-offs and providing reports/visibility
• Managing exceptions/claims/escalations/vendor engagement and relevant databases or systems participating on daily/weekly/monthly follow-up calls in order to resolve them within expected agreed service level or to eliminate delays
• Obtaining quote from suppliers to support customs ad hoc requests and managing ad hoc process
• Communicating status of performance result to the agreed parties, internal/external
• Communicating with Client/Supplier/Vendor when required to fulfil the tasks or manage escalation

Position requirements

• Preferable (but not limited to) degree from Faculty of Transport and Traffic Engineering, Faculty of Economics, Faculty of Organizational Science, or similar
• Preferable logistics experience / customer service within supply chain industry or global business organization
• Ability to work effectively in a fast-paced, dynamic environment
• Ability to collaborate effectively with cross-functional teams
• Strong interpersonal and communication skills
• Flexibility to adapt to changing priorities and deadlines
• Advanced proficiency in English language
• Proficiency with Microsoft Office Suite, particularly Excel
• Familiarity with ERP systems
• Availability to work 24/7 to support client and project needs