CHEP

Are you an engineering leader who thrives at the intersection of technology, operations, and continuous improvement?
Do you enjoy solving complex challenges, influencing cross-functional teams, and driving the evolution of innovative solutions at scale? Join CHEP's Supply Chain Digital Readiness team as a
Supply Chain Serialization Solutions Lead
, where you'll play a pivotal role in advancing our S+ serialization ecosystem across North America and beyond. In this highly visible global role, you'll partner with engineering, operations, digital, and supplier teams to optimize processes, enhance equipment performance, lead pilot initiatives, and drive the successful scaling of cutting-edge serialization technologies. This is an opportunity to combine technical expertise, strategic thinking, and operational excellence to shape the future of supply chain innovation.
The
S+ Process Solutions Lead
will lead and evolve the processes and technology driving S+ (our tag-based serialization ecosystem) in the Service Centers and other pallet-handling locations. This role will work closely with the Chile and North America regional business teams, as well as the global teams in Technology Services (TS), Digital and Supply Chain (SC) Engineering to lead the development, standardization, implementation and continuous improvement of the processes, technology and infrastructure driving S+.
The S+ Process Solutions Lead will also be the principal Process Owner sitting within
Global Supply Chain
for those parts of the end-to-end process that support the running of the of S+ ecosystem (i.e. equipment, infrastructure, and software solutions) in the service centers and other physical locations. Within this scope is leading the continuous optimization of the processes through developments leveraging the data coming directly and indirectly from the S+ pallet scans to create incremental savings value in SC.
This position requires up to 50% across North and South America. Candidates must live near a major US airport.
Key Responsibilities May Include:
<ul>
<li>Collaborate with customers and business users to understand detailed business requirements, map solutions, and assist with system setup and customized configurations.</li>
<li>Serve as the main liaison between business users and the digital delivery team throughout the implementation and post-mortem phases.</li>
<li>Provide guidance for pilot projects, create detailed plans with milestones, assess risks, implement mitigation strategies, and drive project outcomes.</li>
<li>Ensure the success of user onboarding, training, and support to all digitization stakeholders, ensuring smooth adoption of new solutions.</li>
<li>Liaise with the Digital commercial teams to conduct thorough user acceptance testing to ensure the reliability and repeatability of solutions across various use cases.</li>
<li>Be the point of escalation for all technical issues as they arise, providing timely solutions and updates to project sponsors.</li>
<li>Ensure that all operations align with the Zero Harm framework, implementing all relevant Zero Harm policies and action plans.</li>
<li>Ensure the regular updates and reports to project sponsors on project progress, risks, and key milestones.</li>
</ul>
Other Responsibilities Include:
<ul>
<li>Work with local and global teams to lead and co-ordinate the developments of the equipment and software arising from the continuous improvement and product lifecycle processes (Digital, Technology Services, North America SC team and the Chile SC team)</li>
<li>Coordinate and lead the site-based S+ Proof of Concept and Pilot project activities between the involved teams, both regionally and globally</li>
<li>Measure and report the success of trials and test activities to product lifecycle governance bodies, giving your opinion on next steps and future actions</li>
<li>Taking input from various stakeholders, define the global ramp-up and run metrics for the S+ equipment and processes</li>
<li>With Digital and other teams, develop scorecards, tracking and follow-up processes for the S+ equipment to ensure ramp-up and run targets are met</li>
<li>Track the expansion of the processes and equipment across North America and Chile and prepare and deliver progress updates.</li>
<li>Lead the definition and documentation of the global operating processes for the S+ equipment in the service centers</li>
<li>Drive the local teams to identify process and equipment improvements and turn these ideas into projects with the central teams, creating and documenting requirements and preparing the necessary project documents</li>
<li>Drive the local Engineering teams to ensure maintenance and repair processes are suitably documented</li>
<li>Validate that the assumptions and measures used to calculate the Total Cost of Ownership (TCO) are appropriate and values used are correct in each TCO update cycle</li>
</ul>
Experience – What you’ll Bring
<ul>
<li>Engineering degree (Mechanical, Electrical, Electromechanical preferred)</li>
<li>Process Engineering and Product development in Supply Chain/Manufacturing</li>
<li>10+ years in
manufacturing, supply chain
, industrial operations, automation, or logistics environments</li>
<li>Experience leading technical projects from problem identification through implementation</li>
<li>Process ownership mindset with end-to-end systems thinking</li>
<li>Experience collaborating across engineering, operations, digital, and vendor teams</li>
<li>Strong stakeholder influence without direct authority</li>
<li>Experience driving continuous improvement initiatives</li>
<li>Comfortable operating in complex
global environments</li>
<li>Program/project management capability</li>
<li>Able to translate operational issues into technical requirements</li>
</ul>
Desirable Skills
<ul>
<li>Electromechanical backgrounds strongly desired</li>
<li>Machine vision, automation, industrial equipment, scanning, serialization, RFID, labeling, or tracking technologies</li>
<li>Spanish language capability highly desirable</li>
<li>Lean, Six Sigma, Kaizen exposure</li>
<li>Product lifecycle or industrialization experience</li>
<li>Supply chain transformation experience</li>
<li>Experience creating SOPs, playbooks, or scalable operating standards</li>
<li>Financial/TCO optimization experience</li>
</ul>
What we Offer:
<ul>
<li>Competitive Pay + Annual Bonus</li>
<li>Benefits Day 1!</li>
<li>401K w/ company match (up to 4%)</li>
<li>FREE company-paid vision, short-term disability, and life insurance!!</li>
<li>Employee Stock Match Program!</li>
<li>Tuition reimbursement, parental leave, childcare assistance, profit sharing, and MORE!</li>
</ul>
The salary range for this position is $144,000 to $200,000.
Salary ranges provided take into account a wide variety of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications, geographic differentials and other business and organizational needs. Therefore, actual amounts offered may be higher or lower than the range provided. If you have questions, please speak to your Talent Acquisition Partner about the flexibility and detail of our compensation philosophy.
Dependent on the position offered, other forms of compensation may be part of a total offering beyond medical &amp; retirement benefits and may include other monetary incentives or business benefits.

Supply Chain Digital Readiness - Process Solutions Lead

Supply Chain Digital Readiness - Process Solutions Lead

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