Supply Chain Executive

Key Responsibilities:

• Monitor and manage daily last mile delivery performance across courier partners and regions.
• Track SLA adherence, delivery rate, and RTO percentage, ensuring targets are met.
• Coordinate with courier partners and internal stakeholders to resolve escalations promptly.
• Analyze delivery exceptions (NDRs, undelivered, RTO, etc.) and ensure timely reattempts and closures.
• Review zone- and pincode-level performance to identify bottlenecks and initiate corrective actions.
• Maintain daily/weekly dashboards and reports to provide visibility to

management.

• Work closely with the tech and operations teams to drive process automation and efficiency.
• Ensure compliance with SOPs and implement operational best practices across partners.

Key Skills & Competencies:

• Strong understanding of Last Mile logistics and courier operations.

• Proficiency in Excel, Google Sheets, and MIS reporting.

• Analytical mindset with ability to interpret data and derive insights.

• Excellent communication, coordination, and problem-solving skills.

• Ability to work in a fast-paced, high-volume environment.

• Knowledge of 3PL partner management and performance governance.