Supply Chain Intern

Activities

·       Working closely with customer service team to facilitate and coordinate internal process by adopting

customer centric’ values.

·       Taking ownership of customers issues and following problems through to resolution

·       Answers customers’ questions, resolves problems, and maintains customer satisfaction by providing

problem- solving resources.

·       To process incoming sales order and verify the sales condition are in proper order. Any deviation must have

supporting documents with the validation from respective Manager by following the DOA.

·       To ensure the products delivery which handled by 3rd party logistic provider able to meet customer

expectation.

·       To monitor progress on all the complaints and grievances received via SALSA and ensure the case is close

within the KPIs set by the management.

·       To assess the cost exposure and evaluate the root cause of the complaints which filed via SALA and propose

improvement plan on quarterly basis.

·       To bill customer upon completion of delivery [Billing error @ <0.6% in a year].

·       To respect company’s HSE rules at all times when conducting work activities.

To assist on stocktake exercise which will be conducted twice a year.

Requirement

·       You must be either be a student from these courses:

1. Supply Chain Management

2. Logistics / Operations Management

3. Business Administration