Supply Chain IT Coordinator

Role description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Summary:

UST is looking for PDC Planning & Supply Chain IT Coordinator will serve as the primary support contact for Planning and Supply Chain systems, providing functional assistance, user training, data support, and system maintenance activities. The role will ensure smooth day-to-day operations, support system implementations, and drive user adoption across business teams.

Job Description:

Key Responsibilities

1. SAP Support & User Enablement

• Act as the first level of support for SAP-related user queries and issues.

• Provide guidance on SAP navigation, system structure, and planning/purchasing transactions.

• Conduct user training sessions and knowledge-sharing activities.

• Support business users in executing daily operational activities within SAP.

• Escalate complex issues to relevant support teams when required.

2. BI & Data Analytics Support

• Support users in navigating Tableau and other Business Intelligence dashboards.

• Assist in report interpretation and data analysis.

• Provide basic troubleshooting for dashboard and reporting issues.

• Help maintain data accuracy and ensure users can effectively leverage reporting tools.

• Support ongoing adoption and utilization of analytics solutions.

3. PDC Submission System Administration

• Monitor and track PDC submissions to ensure timely completion.

• Follow up with stakeholders on pending submissions.

• Update and maintain backend ownership and assignment tables.

• Ensure system records remain current and aligned with organizational changes.

• Generate status reports and provide submission-related updates as needed.

4. Systems Implementation & Go-Live Support

• Provide functional support during system implementation projects.

• Assist users during go-live and stabilization periods.

• Address system-related questions and operational issues post go-live.

• Coordinate with business and technical teams to resolve user concerns.

• Support change management and user adoption activities.

5. System Maintenance & Continuous Improvement

• Update systems to reflect process ownership and organizational changes.

• Support routine system maintenance activities.

• Assist with small Continuous Improvement Projects (CIPs) and process enhancements.

• Maintain system documentation, user guides, and support materials.

• Identify opportunities to improve efficiency and user experience.

Required Skills & Experience

• Experience working with SAP, including production planning, purchasing, or supply chain processes.
• Experience with Tableau or similar BI/data visualization tools.
• Strong analytical and problem-solving skills.
• Ability to train and support end users.
• Strong communication and stakeholder management skills.
• Experience supporting business applications and system implementations is preferred.

Expected Deliverables

• Timely resolution of user queries and support tickets.
• Effective user training and knowledge transfer.
• Accurate maintenance of PDC submission and ownership data.
• Successful support during system implementations and go-live activities.
• Continuous improvement recommendations and execution of minor system enhancements.

What we believe:

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone, to champion diversity and inclusion and to place people at the centre of everything we do.

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honour our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

• To support and promote the values of UST.

• Comply with all Company policies and procedures

Skills

AppDynamics, BMC Remedy, Dynatrace, Incident Management

About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.