Supply Chain Manager

Job Description Customer Support | Supply Chain Operations

Position: Customer Support | Supply Chain Operations
Department: Supply Chain / Logistics
Location: Moti Nagar, New Delhi
Experience: 6+ Years
Company: Devraj Rangwala Impex LLP

Job Purpose

To manage end-to-end supply chain, logistics, inventory, warehouse and customer coordination activities across multiple locations, ensuring timely order processing, dispatch, stock accuracy and smooth delivery operations.

Key Responsibilities

• Manage end-to-end order processing, billing and dispatch coordination across multiple locations.
• Maintain daily stock reports and conduct monthly reconciliation between MIS records and physical stock.
• Coordinate with transporters for timely shipments and vehicle arrangements.
• Manage sub-distributor accounts, including orders, dispatches and payment follow-ups.
• Follow up with customers for outstanding payments and coordinate transporter payment-related activities.
• Ensure smooth warehouse inward and outward operations.
• Verify invoices and ensure accuracy of warehouse and dispatch documentation.
• Track in-transit materials and provide regular shipment updates to relevant stakeholders.
• Prepare and share monthly MIS reports, stock audit reports, rebate program reports and inventory updates.
• Monitor stock movement and conduct regular stock verification to maintain inventory accuracy.
• Identify and resolve operational issues related to orders, dispatches, transportation and deliveries.
• Coordinate with internal teams, customers, distributors, warehouses and transporters for smooth supply chain operations.

Required Skills

• Supply Chain Management
• Inventory Management
• Dispatch & Logistics Operations
• Order Management
• Billing & Invoice Verification
• Warehouse Operations
• Transporter Coordination
• Vehicle Arrangement
• Stock Reconciliation & Physical Audit
• Sub-Distributor Management
• Customer & Payment Follow-up
• Shipment Tracking
• MIS Reporting
• Stock Audit & Inventory Control
• Advanced Excel / ERP / SAP
• Stakeholder Coordination

Experience & Qualification

• 6+ years of relevant experience in Supply Chain, Logistics, Inventory, Warehouse or Customer Support Operations.
• Experience in order management, dispatch, inventory and warehouse operations is preferred.
• Strong coordination and communication skills.
• Good working knowledge of Excel and ERP/SAP systems will be an advantage.

Key Performance Areas

• Order processing and dispatch accuracy
• Inventory accuracy and reconciliation
• On-time shipment and vehicle arrangements
• Warehouse operational efficiency
• Payment follow-up and collection support
• MIS and reporting accuracy
• In-transit shipment monitoring
• Customer and distributor satisfaction