Supply Chain Manager

Following a period of sustained growth and expansion within e-commerce, Imported Brands International are looking for a new addition to the team.

Job Description:

Imported Brands International is seeking a highly motivated and experienced supply chain manager to join our proactive and forward-thinking team. The successful candidate will be responsible for coordinating and managing the transportation of goods in the UK and Europe, ensuring timely and cost-effective delivery. This role requires excellent communication skills in English, attention to detail, and a strong understanding of international shipping language. The candidate will work alongside the Head of Supply Chain.

Key Responsibilities:

• Coordinate the end-to-end freight forwarding process for air, sea, and land shipments.
• Communicate with clients, suppliers, and transport companies to ensure smooth and efficient shipment of goods.
• Monitor shipments to ensure they are on schedule and resolve any issues that arise.
• Negotiate rates with carriers and maintain relationships with logistics partners.
• Ensure compliance with all relevant regulations and standards.
• Provide excellent customer service and support to clients, addressing inquiries and providing updates on shipment status.
• Maintain accurate records and documentation related to shipments.
• Keep stock of each warehouse in UK, IE, FR & DE updated using appropriate codes & procedures together with EDI program.

Inventory Replenishment & Planning

• Monitor inventory levels across our warehouses
• Create and manage stock replenishment plans to avoid overstocking or stockouts, considering the BBEs of our products and balancing it with the demand of other regions & sales channels
• Liaise with the commercial team & align replenishment plans with the commercial strategy, sales forecasts, and promotional activity, to ensure product availability supports revenue goals without overstocking.

Order Processing & Fulfilment

• Oversee daily order processing workflows and prioritise orders and shipments according to transit times and business needs
• Process Amazon Vendor POs in a timely manner including ASN shipments.
• Maintain compliance with Amazons prep, labelling and shipping expectations and make sure that our external fulfilment partners understand and follow these guidelines.
• Address shipping errors, lost packages, and customer delivery issues
• Liaise with the Financial Manager in relation to any operational chargebacks or Short Claims on Vendor.
• Continuously identify improvement opportunities, contributing to operational efficiency

International & Domestic Shipments

• Manage international freight shipments (sea and air freight), including preparation of commercial invoices, packing lists, and customs documentation
• Liaise with 3PLs to coordinate inbound and outbound shipments, making sure that received stock is recorded accurately
• Liaise with freight forwarders and customs brokers to proactively resolve any import, clearance, or documentation issues that may arise during international shipments
• Track shipments and ensure on-time delivery to warehouses and fulfilment centres

Who you are

We are looking for a reliable, highly organised, and proactive individual with a strong commercial mindset with excellent English. You manage to balance supply needs and are skilled at resolving shipping or customs issues through close coordination with freight partners. With a detail-oriented and solution-driven approach, you ensure smooth, efficient, and strategically aligned fulfilment across all channels:

• Proactive problem solver: able to anticipate issues and take action before they escalate
• Highly organised: keeps clean records, updates systems accurately, and follows structured workflows
• Calm under pressure: maintains accuracy and composure during high-volume periods or logistics disruptions
• Process-oriented: focused on creating and following scalable, repeatable procedures
• Team player: works closely with cross-functional teams such as customer service, sales, and production planning
• Commercial awareness: understands how delays or inventory issues can impact sales and customer satisfaction

Required skills and competencies

• Minimum of 3 years of experience in a similar office-based role, in e-commerce operations, supply chain, and/or logistics.
• Experience with Amazon Seller Central and/or Vendor is ideal, but not required
• Strong understanding of order fulfilment, shipping documentation, and international logistics
• Excellent IT, Excel skills & ideally Odoo ERP knowledge
• Excellent attention to detail, strong organizational and communication skills
• Detail-oriented with an ability to manage multiple priorities under tight

Hours and compensation

• 35 hours per week
• Working hours = 11am-7pm India time (6:30am-2:30pm UK time) with 1 hour lunch break
• Work location: Fully Remote