Supply Chain Systems Specialist

FLSA Status: Exempt

Department: Supply Chain

Reports To: Manager, Enterprise Systems

Position Summary

The Supply Chain Systems Specialist supports, optimizes, and continuously improves the technology platforms enabling Hays' end-to-end Supply Chain processes. The role serves as the functional expert for Supply Chain systems, supporting Procurement, Supplier Operations, Logistics, Inventory, and related business functions through system administration, reporting, integrations, training, and continuous improvement.

Enterprise System Administration

• Support Kojo, Vista, Epicor, TradeTapp, and future Supply Chain applications
• Configure users, workflows, approvals and security
• Coordinate with IT and software vendors
• Maintain system documentation

Business Process Improvement

• Analyze business processes
• Develop standardized workflows
• Identify automation opportunities

System Configuration & Implementation

• Configure enhancements
• Support upgrades, testing and deployments
• Participate in implementations

Integration Management

• Support system integrations
• Monitor interfaces
• Validate data transfers

Reporting & Analytics

• Develop dashboards
• Support Power BI/Excel reporting
• Monitor utilization and data quality

Data Governance

• Maintain master data
• Support supplier and item maintenance
• Ensure data consistency

User Support & Training

• Provide functional support
• Develop SOPs and training materials
• Train end users

Project Support

• Support implementations, automation, testing and change management

Vendor Management

• Manage support tickets
• Coordinate enhancement requests

Continuous Improvement

• Recommend enhancements
• Increase user adoption
• Perform other duties as assigned

Key Performance Indicators (KPIs)

• System Availability
• User Adoption
• Workflow Automation
• Integration Reliability
• Data Accuracy
• Reporting Accuracy
• Project Delivery
• Customer Satisfaction

Qualifications & Skills

• Bachelor's degree preferred in Supply Chain, Business, Information Systems or related field
• 3–5 years supporting ERP, procurement or supply chain systems
• Strong understanding of Procure-to-Pay (P2P) processes
• Experience with ERP platforms (Vista, Epicor, Oracle, SAP, JD Edwards or similar)
• Strong analytical, communication and problem-solving skills
• Power BI, Power Platform, Kojo or SQL experience preferred

Work Environment & Physical Requirements

Use the standard Hays language.

Benefits / Equal Employment Opportunity

Use the standard Hays language.

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