Supply Operations Associate, Programmatic

Description

Reporting to the Sr. Manager of Supply Partnerships & Operations, you'll support the Supply Partnerships team in managing and growing relationships across SSPs, mobile web publishers, and DOOH media owners. This role focuses on performance monitoring, platform testing, and troubleshooting, making you the team's first line of insight into how our supply is performing.

Key Responsibilities

• Own day-to-day performance tracking across SSPs and PMP deals, flagging underperformance early and leading initial root-cause analysis
• Support PMP audits by identifying stale or underperforming deals and pulling the data needed for renegotiation
• Coordinate custom PMP setup with media owner partners, translating campaign needs and targets into deal specifications
• Coordinate regular partner business reviews: pull stats, prepare decks as needed, and track follow-ups to completion
• Serve as the first point of contact for partner questions and issues, escalating to senior team members as needed
• Support site list reviews, inventory quality checks, and platform access management
• Maintain internal dashboards tracking partner and deal performance, and ensure data accuracy
• Partner with PAS, Managed Service, DIG, Tech, and other Big Happy teams to resolve issues and align on priorities
• Support and document structured tests of SSP platforms against benchmark partners

Skills, Knowledge and Expertise

• 1-3 years in ad tech or programmatic (SSP, DSP, publisher, or agency side)
• Working knowledge of PMPs, deal IDs, and supply path concepts
• Strong Excel and data analysis skills, with a keen eye for data accuracy
• Clear, professional communication with external partners
• Highly organized, able to manage multiple partners and follow-ups at once

Nice to have:

• Exposure to SQL or BI tools (Looker, Quicksight, etc.)
• Experience with DOOH and/or mobile web supply

Benefits

• Full-time position with a competitive base salary
• Access to benefits, including Healthcare, Dental, and Vision
• Unlimited PTO - take what you need
• HSA/FSA match program
• Participation in Big Happy’s stock program
• Paid Parental Leave
• Half Day Fridays (except Q4)
• Team Happy camaraderie—celebrating wins, learning from challenges, and fostering continuous career growth A workplace culture where you can be yourself, contribute meaningfully, and be valued for your impact

Compensation: $75,000-$92,000 total compensation, inclusive of base pay and bonuses. Compensation range will be determined by each candidate's location and expertise.

Location: This opportunity is Remote in the United States, except for candidates within commuting distance of our NYC or Chicago offices, where this opportunity is hybrid with 3 days in office.

About Big Happy

Big Happy is a high-growth company that combines the next generation of DOOH + mobile focused creative with publisher media to create an interaction across publisher web pages that wows the modern-day consumer and drives brand outcomes. As the leader in highly engaging 2D and 3D DOOH and mobile ad creatives, Fortune 500 brand partners are constantly tapping into our end-to-end mobile targeting and creative platforms to reach their audiences on the go in the physical word, or at home - wherever they may be.