Supply Technician

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

GENERAL SUMMARY:

As a Supply Technician, you'll play a vital role in our healthcare operations by managing the seamless flow of supplies and materials throughout our facility. Under general supervision, you'll prepare items for shipment, coordinate with freight vendors, and ensure all materials meet rigorous security and shipping standards. You'll be instrumental in supporting patient care areas with efficient, accurate delivery of supplies while identifying opportunities to streamline processes and reduce waste.

KEY RESPONSIBILITIES:

Shipping & Logistics Coordination

• Partner with multiple freight carriers (Federal Express, UPS, Airborne, Emery, and others) to coordinate efficient pick-ups and shipments for credit, repair, exchange, and evaluation items.
• Inspect all parcels to verify proper preparation according to security protocols, hazardous materials handling standards, and shipping requirements—ensuring correct addressing and labeling every time.
• Maintain detailed packing slips with signed confirmations to ensure accountability and traceability of all shipments.

Supply Management & Inventory Control

• Deliver supplies to patient care areas with precision, efficiency, and punctuality, maintaining sterility and infection control standards throughout the process.
• Maintain optimal supply levels across all designated patient care areas by monitoring usage patterns and reporting fluctuations to the coordinator for evaluation with nursing managers.
• Utilize hand-held computer systems to download, upload, and execute orders through the current inventory system, ensuring adequate stock levels and managing special orders for non-prime vendor supplies.
• Receive, check, and distribute incoming supplies in accordance with established policies and procedures, verifying item numbers, descriptions, quantities, and delivery locations.
• Organize and maintain supply carts in a neat, orderly fashion using appropriate cleaning detergents and agents while adhering to safety protocols and PPE requirements.

Quality Assurance & Compliance

• Conduct periodic inspections of inventory stock to identify expired items and non-sterile conditions, and verify equipment safety inspections are current.
• Control patient charges by collecting and batching patient charge cards daily, ensuring accurate billing and financial accountability.
• Maintain working knowledge of applicable Federal, State, and local regulations, Corporate Compliance Program requirements, and Code of Ethics to ensure all activities reflect honest, ethical, and professional behavior.

Problem-Solving & Process Improvement

• Respond promptly to department calls and resolve routine supply-related issues, escalating unusual or complex problems to your supervisor for resolution.
• Deliver STAT and non-cart items ordered through patient charging systems with urgency and accuracy.
• Make proactive recommendations to improve processes, minimize waste, and enhance inventory control efficiency.

Additional Duties

• Sort and route mail to proper slots and manage outgoing mail distribution.
• Perform general maintenance on first and second floor copiers, including toner refills, staple replenishment, and paper ordering.

EDUCATION/EXPERIENCE REQUIRED:

• High School Diploma or G.E.D. equivalent with some computer knowledge, typing ability and good communications skills.
• Approximately six (6) months previous experience in a warehouse or stock department or requisitioning, ordering, or receiving supplies environment in order to gain a working knowledge of the operations and procedures.

This position is very physical with a high degree of walking, lifting, and pushing carts that can be heavy at times