Support Administrator ( NOC )

Job Summary

The Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian s customers as a part of the Global Support practice.

What you will be doing

• Network Operations Center (NOC) support in a 24x7 environment
• Monitor application performance and system alerts using various monitoring tools
• Respond to incidents and escalate issues according to established protocols
• Trigger operational procedures for various types of production incidents
• Actively participate in customer incidents, by providing data, clear communication and periodic and prompt status updates
• Maintain knowledge of current ITSM Tools, monitoring tools and operational procedures
• Coordinate, analyze, design, implement and administer solutions as per needs
• Recommend best practices for improvements to current operational processes
• Configure and maintain servers at database and Infrastructure level
• Troubleshoot operational problems
• Administer proactive database and infrastructure daily checks
• Communicate status and planning activities to customers and other team members
• Participate in the team s rotational shift pattern and on-call coverage rotation plan
• Learn different database technologies and provide support

What we need from you

• A minimum of 3 years of experience in a similar role
• Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
• GCP background experience operating in a Linux environment
• Familiarity with Windows, Linux and Network administration concepts
• Ability to handle stressful situations with a level headed approach
• Excellent English communication skills including verbal and writing skills
• Ability to multitask and capability of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions
• A curious mindset with the tenacity to fully diagnose why something went wrong
• SQL Server knowledge is an asset
• Working with Monitoring tools (ICINGA, Zabbix, Prometheus, Grafana)
• Shell Scripting/Programming knowledge in order to contribute to get system analytical data, process improvements and increase efficiencies.
• Relevant courses and certifications (MCSE, CCNA)

Hiring Disclaimer

• The successful applicant will need to fulfill the requirements necessary to obtain a background check.
• Accommodations are available upon request for candidates taking part in any aspect of the selection process.

Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.