Support Analyst

smartTrade Technologies is a software publisher specializing in the trading and finance sector. Its clients primarily include investment banks, stock exchanges, brokers, and pension funds. smartTrade enables real-time computerized management of financial flows among these different stakeholders.

Joining smartTrade means becoming a part of an innovative and international company with offices in Aix-en-Provence, London, Geneva, New York, Toronto, and Tokyo.

Skill development and career progression are top priorities at smartTrade, offering employees numerous opportunities for learning, advancement, and mobility. Sports and their values of teamwork, performance, and dynamism are integral to the company's culture.

Additionally, smartTrade is highly committed to continuously supporting various charitable and environmental initiatives.

We are looking for a Support Analyst to join its highly skilled team located at 121 Richmond Street West, Toronto M5H 2K1, ON.

Position Summary Banks are increasingly relying on smartTrade to help them solve their biggest challenges and increase loyalty, retention, acquisition, and revenue. As a Support Analyst, your main responsibility will be to provide technical oversight and help smartTrade internal teams, customers and partners be successful with TTS - Interbank Forex Platform. You will solve complex technical challenges such as diagnosing multiple data systems via multiple protocols, identifying and recommending solutions that can provide real-time decisions for many customers, and helping connect customers to all the products in the smartTrade. Your knowledge of databases, programming languages, and web technologies will enable you to provide a level of architectural oversight and technical solutions to achieve customer success. You will be the expert of our software and delivering standard methodologies to other internal groups at smartTrade.

Responsibilities Include

• Assist clients in identifying issues with underlying our Forex Application
• Investigate and manage trading problems
• Monitoring the systems.
• Thinking on your feet to address issues ranging from missing trades to exchange connectivity problems to system outages.
• Proactively preventing future problems by coming up with both tactical and strategic solutions.
• Assist with identification of software bugs and work with internal teams to resolve the issues
• Perform regression testing of the full range of products and features on our platform
• Resolve technical problems or business workflow issues during initial client communication

Benefits

• Language : English
• Permanent position
• Flexible working options and a hybrid office culture (3 days/week required), fostering a modern and adaptable work environment.
• 76 800 CAD base salary + bonus plan.
• Robust employer-matched pension scheme to support your long-term financial security
• Comprehensive health insurance (medical, dental, vision) to ensure your well-being
• Generous holiday allowance plus local bank holidays, promoting work-life balanced
• Dedicated learning budget and structured development path designed to support your continuous professional growth and career progression.
• Join a dynamic, collaborative, and internationally minded team that values innovation and mutual support.

Position Requirements

• Completion of a college program or diploma
• Minimum 2-3 years technology or in a vendor company for banks.
• Able to understand and work with SQL,Unix Shell / Bash Scripting
• Independent, proactive and able to work with minimal supervision.
• Experience with the FIX protocol and/or knowledge of the Java language (including Spring and Hibernate frameworks) is a plus.
• Experience in electronic trading related projects is welcomed.
• Experience with Monitoring Tools such as Zabbix /Grafana /Graylog
• Knowledge with Network Infrastructure
• Ability to learn quickly
• Self-starter with strong work ethics, attention to detail, and superior problem-solving skills
• Communication skills and a positive mind in order to efficiently communicate with clients.
• Can effectively handle multiple projects in a fast-paced, changing environment.
• Team player with ability to work with local and remote teams in different time zones
• Strong verbal and written communication skills in English at a professional working level proficiency
• Ability to communicate technical/product information to a non-technical audience
• Good understanding of fundamental IT concepts: Java, TCP/IP, Linux/Unix,
• Self-motivated with a proactive work ethic and consistently high output