Support Analyst

Support Analyst — General (Americas)

About the Role

Provide support across the Openlink Endur platform for a major trading implementation. This is a versatile role covering market data, interfaces, user support, reporting, and general Openlink Endur troubleshooting. Ideal for someone with solid Openlink Endur fundamentals who wants to grow into a specialist role.

What You'll Do

• Investigate and resolve incidents across all functional areas of Openlink Endur
• Support market data loading, curve validation, and price feed troubleshooting
• Assist with user administration — provisioning, role assignment, permission management, access reviews
• Support ad-hoc and scheduled report generation, distribution, and troubleshooting
• Monitor interfaces and escalate failures to appropriate teams
• Maintain and update support documentation, knowledge base articles, and runbooks
• Participate in shift handovers and ensure continuity of in-flight issues
• Provide first-line technical support to business users navigating Openlink Endur workflows

What You Bring

• 1+ years hands-on experience with Openlink Endur/Findur
• Solid understanding of Openlink Endur core functionality across multiple modules
• Experience with market data management in Openlink Endur — curve loading, price validation, index configuration
• Familiarity with Openlink Endur user administration and security group management
• Basic SQL skills for data investigation
• Strong communication skills — you'll interact directly with business users
• Willingness to learn and cross-train across functional areas

Nice to Have

• Experience with Openlink Endur Report Builder
• Familiarity with ServiceNow or equivalent ticketing systems
• Interest in AI-enhanced support tools and workflows