Support Analyst Murex

We are looking for a Support Analyst Murex in Lisbon or Porto who's eager to embark on an exciting new opportunity! 💪

🤩 About KWAN

We connect IT professionals with projects that match their skills, professional experience, and goals, then we offer a career progression program, delivered by in-house specialists - our People Experience Partners - to guide them through our journey with us.

🚀 What is this challenge about

• Provide day-to-day L1/L2 functional and technical support to front, middle, and back-office users of Murex Forex, ensuring minimal disruption to business operations.

• Support FX Front-to-Back products and workflows within the Business Support & Monitoring Department of a CIB, working with a key decision support tool used by teams across the globe.

• Take ownership of incident and request management, from initial detection through to resolution, following ITIL best practices.

• Manage, escalate, and follow up on L3 tickets with development and vendor teams.

• Prioritize and follow up the maintenance backlog of issues and enhancement requests.

• Run SQL queries on Oracle databases to investigate issues, validate data, and support root cause analysis.

🛠 What we are looking for

• 5+ years of professional experience in support and analysis roles.

• Strong knowledge of Foreign Exchange (FX) Front-to-Back products and workflows, with a good understanding of financial derivatives and swaps.

• Hands-on experience with Murex software (plus), solid FX system experience and strong SQL skills (mandatory).

• Solid experience writing SQL queries in Oracle environments.

• Strong understanding of L1/L2 support processes and the ITIL framework.

• Experience in release management and post-deployment validation is a plus.

• Fluency in English.

👉 Do you meet most of the position requirements? Then grab this opportunity and apply now! 🤩💪

✨ What we offer

• A project that matches your skills and ambitions, as well as your preferences for working policies and culture.

• A competitive salary with awesome benefits and opportunities to leverage your knowledge and network to earn additional income.

• An empowering and respectful work culture enriched with social and learning events.

• A People Experience Partner specially assigned to you - your go-to career guide, responsible for supporting your growth, facilitating training, and ensuring your work-life balance at KWAN.

• A relocation package and visa sponsorship for all our international hires.

🙌 Some Words From Our Colleagues

“At KWAN, they make sure that I feel comfortable with the client I’m working for and that what I’m doing aligns with my career aspirations.”

• Luis Caldeira, DevOps @ KWAN

👉 Grab this opportunity, apply now! 🤩💪