Support Analyst | AI Transformation

About the Role

Join a major AI transformation programme delivering enterprise AI solutions into production environments. Working closely with Project Managers, Business Analysts, developers, and client stakeholders, you will help ensure solutions are successfully tested, released, deployed, and transitioned into operational support.

This role is ideal for someone with experience in application support, system implementation, testing coordination, or service delivery who enjoys working across both business and technical teams.

Responsibilities

• Coordinate SIT, UAT, regression testing, and production readiness activities across AI and digital transformation initiatives.
• Manage defects, track issue resolution, coordinate retesting, and ensure solutions are ready for deployment.
• Support system implementations, upgrades, migrations, and rollout activities from testing through go-live.
• Work closely with business users, developers, vendors, and project teams to coordinate delivery activities and resolve issues.
• Support release planning, deployment execution, rollback preparation, and post-deployment validation.
• Facilitate system handovers into operational support teams, ensuring documentation, support procedures, and knowledge transfer activities are completed.
• Support hypercare activities and coordinate issue resolution following production deployments.
• Ensure project activities align with enterprise IT governance, change management, and operational processes.

Requirements

5+ years of experience in Application Support, Business Systems Support, Project Support, System Implementation, Release Coordination, Testing, or Service Delivery environments.

• Proven experience supporting enterprise system implementations, migrations, upgrades, or rollouts from testing through deployment and handover.
• Experience coordinating SIT, UAT, defect management, release activities, or production readiness processes.
• Strong stakeholder management skills with the ability to coordinate business users, technical teams, vendors, and project stakeholders independently.
• Understanding of enterprise IT processes such as Incident Management, Change Management, Release Management, or ITIL-based service management.
• Fluent Cantonese and English communication skills, with the ability to work directly with Hong Kong business users and stakeholders.