Support Analyst – Warfighter Experience Liaison

Alpha Omega Group (AOG), LLC is seeking an experienced N731 Support Analyst – Warfighter Experience Liaison to support the Warfighting Employment (N73) organization within the Planning, Activation, and Readiness (PAR) N7, Training, Employment, & Self-Sufficiency (TESS) Directorate. This role ensures the Sailor and Marine perspective is represented throughout system design, capability development, training, and operational employment by capturing and communicating user needs, operational challenges, and usability concerns. The analyst serves as a vital connection between Fleet users, technical communities, program stakeholders, and N73 leadership, helping translate the warfighter experience into clear findings and actionable recommendations.

Core Responsibilities

The Warfighter Experience Liaison Support Analyst serves as a key advocate for the operational user, supporting N73 in capturing, assessing, documenting, and communicating the warfighter experience. Key performance areas include:

• Warfighter Experience & Fleet Liaison: Support N73 efforts to capture and communicate Sailor and Marine experiences, user needs, operational challenges, and usability concerns; serve as a liaison between Fleet users and N73.
• Warfighter Feedback & User Experience Analysis: Collect, organize, and support the analysis of Fleet feedback and user observations to identify recurring experience, usability, Human Systems Integration/Human Factors Engineering (HSI/HFE), training, and operational issues.
• User Perspective Support: Support reviews of systems, interfaces, workflows, and training from the warfighter perspective and identify factors that may affect user performance, learning, or operational employment.
• Feedback Communication: Develop summaries, trends, findings, briefs, and other products that clearly communicate the warfighter experience to N73 and supporting stakeholders.
• Stakeholder Coordination: Support coordination with Fleet users, technical communities, program stakeholders, and other organizations to clarify user concerns and ensure the warfighter perspective is accurately represented in N73 activities.

Basic Qualifications (Required)

• Associate or bachelor’s degree in HSI/HFE, business, management, engineering, operations, information technology, or a related field.
• Three or more years of relevant experience in Navy, DoD, defense, Fleet, systems, HSI, operational, or warfighter experience.
• Demonstrated ability to collect, analyze, document, and communicate user feedback.
• Experience working with Navy/DoD organizations, Fleet stakeholders, technical communities, or program offices.
• Strong written, verbal, briefing, and interpersonal communication skills.
• Ability to travel and support operational engagements as required.
• Active DoD Secret clearance.

Additional Qualifications (Desired)

• Bachelor’s degree in a related field with six or more years of relevant experience, or a master’s degree with six or more years of relevant experience.
• Six or more years of Navy, DoD, defense, Fleet, HSI, operational, or systems experience.
• Extensive experience supporting HSI/HFE, warfighter experience, usability, training, readiness, or capability development.
• Demonstrated experience integrating warfighter and user feedback across engineering, program, training, and Fleet communities.
• Proven ability to serve as a liaison between technical or program communities and Fleet end users.
• Ability to independently analyze user-experience issues and develop actionable recommendations.
• Experience facilitating or leading user interviews, user-feedback initiatives, working groups, Fleet engagements, operational studies, or cross-functional integration efforts.
• Experience developing briefs, reports, user-feedback products, executive decision-support materials, or strategic communications.
• Demonstrated ability to communicate with senior military officers, government civilians, technical leaders, and Fleet personnel.
• Familiarity with Navy operational environments and Fleet organizational structures.
• Top Secret/SCI eligibility.

Work Environment & Physical Demands

Work Environment: Professional support role requiring coordination with Navy and DoD organizations, Fleet users, technical communities, program stakeholders, and other supporting organizations.

Travel: Ability to travel and support operational engagements as required.

Security Requirements: Active DoD Secret clearance is required; Top Secret/SCI eligibility is preferred.

AOG is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.

Job Type: Full-time

Pay: $105,000.00 - $145,000.00 per year

Benefits:

• 401(k)

Security clearance:

• Top Secret (Required)

Work Location: Hybrid remote in San Diego, CA 92172