Support & Implementation Executive

• Meet Clients to identify HR & statutory processes
• Understand the GAP between current processes and system capabilities
• Suggest best practices to client and improvise systems & procedures at client end
• Identify Client policies related to Leave, Attendance, performance management, onboarding, employee exit etc.
• Should be able to correlate such policies in alignment with system capabilities
• Convert client requirement into system configuration
• Provide training to Process Owners

Support Role:

• Provide timely and satisfactory support to clients over the phone, email, web chat and in person as well Understand client queries and give one stop solutions
• Focus on one call all solution concept
• Coordinate with development team for enhancement of product
• Share feedback and ideas given by client with the development team
• Understand client needs and requirements and propose the right solution/services

Requirements

Desired profile:

• Education: Any graduate or BCA, MCA, MCM. Any of these qualification.

Experience:

• Required experience - 2 to 5 years in Implementation & Support of any ERP or HRMS software
• Must have own vehicle for software implementation within nearby areas
• Should be willing to travel across India
• Experience of working in HR domain, especially in payroll management, HR system implementation
• Knowledge of installation and configuration of SQL server, IIS, .Net Framework would be added advantage

Skills Required:

• Strong working knowledge on MS Excel
• Must be comfortable for providing Client support for their queries
• Should be able to communicate effectively and efficiently with internal & external client teams
• Must have patience and desire to help people
• Should be comfortable speaking with senior management who may be Process Owners from client side
• Excellent verbal and written communications skills in English
• Strong listening and presentation skills
• Ability to do multi-task, prioritize, and manage time effectively

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.