Support and operations Intern

About the job

Key responsibilities:

Customer Support

1. Handle customer queries via WhatsApp, phone, and email.

2. Resolve booking, payment, ticket, refund, and event-related issues.

3. Assist customers with check-in and ticket-related queries.

4. Follow up on open issues and ensure timely resolution.

5. Handle escalations professionally.

Operations

1. Monitor bookings, payments, cancellations, and customer requests.

2. Coordinate and resolve operational issues with internal teams.

3. Support event-day operations, including QR/check-in and seating issues.

4. Maintain records of complaints, refunds, and resolutions.

5. Prepare basic operational reports and MIS.

Coordination

1. Coordinate with Event, Sales, Finance, and Tech teams.

2. Track and communicate operational issues and updates.

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Paid time off

Education:

• Bachelor's (Preferred)

Work Location: In person