Support and Quality Check Intern

About The Wedding Company

The Wedding Company is one of India's leading wedding planning and venue discovery

platforms, helping couples discover and book the perfect wedding venues across the country.

We are committed to maintaining accurate, reliable, and up-to-date venue information to deliver

the best experience to our customers.

We are looking for a detail-oriented and proactive Quality Check Intern Venue Pricing &

Availability to join our Quality Check team. This role offers hands-on exposure to quality

assurance, operations, vendor coordination, and data verification while working with premium

hotels, resorts, and wedding venues across India.

Role Objective

The Quality Check Intern – Venue Pricing & Availability will be responsible for collecting,

verifying, auditing, and maintaining accurate venue pricing, availability, and event-related

information. The role involves coordinating directly with hotels, resorts, banquet halls, and

venue representatives by posing as a prospective customer to gather authentic and up-to-date

information.

The ideal candidate should possess excellent communication skills, strong attention to detail,

analytical thinking, and the ability to maintain high-quality standards while managing large

volumes of data.

Key Responsibilities

1. Venue Pricing Verification

• Contact hotels, resorts, banquet halls, and wedding venues as a prospective customer to

collect pricing information.

• Gather complete venue details, including:

Room inventory

Venue spaces and guest capacities

Wedding package inclusions

Meal plans

Amenities

Seasonal and event-based pricing

• Verify pricing for:

Weekdays

Weekends

Peak Season

Off Season

Saaya Dates

Non-Saaya Dates

• Collect brochures, quotations, photographs, videos, and other supporting documents for

validation.

2. Venue Availability Verification

• Verify venue availability for assigned wedding dates.
• Record venue status as:

Available

Not Available

On Request

• Capture special booking conditions, including:

Blackout dates

Partial bookings

Renovation periods

Minimum booking requirements

• Ensure availability information is updated accurately in the central tracker.

3. Data Entry & Documentation

• Update pricing and availability trackers accurately and on time.
• Maintain detailed call notes and verification remarks.
• Upload and organize quotations, brochures, and supporting documents.
• Ensure all records are complete, accurate, and audit-ready.
• Maintain proper documentation for future reference and quality audits.

4. Team Coordination

• Coordinate with Operations, Sales, and Quality teams to ensure timely completion of

assigned tasks.

• Share verified venue information with relevant stakeholders.
• Collaborate with Team Leads to resolve discrepancies and operational issues.
• Communicate pending follow-ups, escalations, and status updates effectively.
• Support cross-functional teams by ensuring accurate and timely information is available.

5. Call Recording & Quality Compliance

• Record all verification calls as per company guidelines.
• Store call recordings using the prescribed naming convention.
• Validate collected information against quotations and supporting documents.
• Ensure compliance with internal SOPs, quality standards, and documentation guidelines.

6. Vendor Follow-up & Coordination

• Conduct follow-up calls and emails with venue representatives whenever required.

• Make up to three follow-up attempts before escalating unresponsive venues.

• Coordinate with venue representatives to obtain missing information or clarification.

• Escalate unresolved cases and discrepancies to the Team Lead.

• Build and maintain professional relationships with venue partners.

7. Quality Assurance & Auditing

• Cross-check pricing and availability data for accuracy.
• Perform regular validation and quality audits of assigned records.
• Identify discrepancies and ensure timely corrections.
• Maintain high standards of data quality and completeness.
• Suggest process improvements to enhance operational efficiency.

Required Qualifications

• Graduate in any discipline.
• Freshers or candidates with up to 1 year of experience are encouraged to apply.
• Internship or prior exposure to Quality Assurance, Operations, Customer Support,

Hospitality, Vendor Management, or Data Verification will be an added advantage.

Required Skills

• Excellent verbal and written communication skills.
• Fluency in Hindi and English (Mandatory).
• Ability to communicate professionally with venue representatives over phone calls and

emails.

• Strong attention to detail and analytical skills.
• Good probing and information-gathering ability.
• Professional telephone etiquette.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong organizational and time-management skills.
• Ability to work independently and collaboratively within a team.
• Comfortable making outbound verification calls and coordinating with vendors.
• Ability to maintain confidentiality and data accuracy.

Key Performance Indicators (KPIs)

• Venue Pricing Accuracy
• Venue Availability Accuracy
• Daily/Weekly Verification Productivity
• Tracker Update Accuracy
• Data Completeness Score
• Call Recording Compliance
• Documentation Accuracy
• Audit Compliance Score
• Follow-up Closure Rate
• Turnaround Time (TAT)

Preferred Candidate Profile

• Strong interest in Operations, Quality Assurance, Hospitality, or the Wedding Industry.
• Comfortable interacting with venue representatives across India in Hindi and English.
• Excellent communication and relationship-building skills.
• Strong ownership mindset and accountability.
• Quick learner with a positive attitude.
• Ability to work in a fast-paced environment while maintaining high accuracy and quality

standards.

What You'll Learn

• Venue pricing and availability verification processes.
• Vendor relationship management.
• Quality Assurance and operational excellence.
• Data management and documentation best practices.
• Business communication and stakeholder management.
• Cross-functional coordination and process compliance.

Why Join The Wedding Company?

• Work with one of India's fastest-growing wedding planning and venue discovery

platforms.

• Gain exposure to premium hotels, resorts, and wedding venues across India.
• Learn from experienced professionals in Quality Assurance and Operations.
• Build practical skills in data verification, vendor coordination, and quality management.
• Opportunity to transition into a full-time role based on performance.
• Collaborative, fast-paced, and growth-oriented work environment.