Support and Recovery Worker

RENEWED HOPE : Support and Recovery Worker

Renewed Hope is currently seeking an experienced support and recovery worker to support our guests.

Renewed Hope offers support to rough sleepers and homeless people in crisis, and housed people suffering the effects of isolation and poverty.

The post holder will be working with guests in both our Drop-in and in our 4 bed supported house (Hope House), but will take a lead responsibility in the Drop-in.

Below is a summary of key responsibilities. Please refer to the job description for full information. This is available from our website - www.renewedhope.org.uk

Drop in:

• Welcome and assess first time guests, identifying priority needs.
• Signpost and support guests to access key statutory and voluntary services , including housing, benefits, homelessness services etc
• Provide practical support and advice to guests , for example with application forms, bill enquiries, budgeting
• Identify and action any immediate or emerging safeguarding concerns. Maintain and build links with all relevant partner agencies and multi-agency networks (eg Local Authorities, outreach teams, probation teams, Drug and Alcohol recovery, mental health etc

Hope House:

• Assist in the process of vetting the suitability of potential residents and support them with their transition in/out of Hope House
• Ensure tailored support plans (using Homeless Outcomes Star) are in place for each resident
• Support and ensure ongoing adherence to licence agreements and processes- including issuing warnings, behavioural contracts, rent collection notice papers etc
• Oversee the safe and efficient running of Hope House, taking into account any relevant Supported Housing/ HMO specific requirements
• Complete and record regular inspections of individual rooms and shared spaces, ensuring conditions are maintained to expected standards.
• Ensure required health and safety checks are carried out, including alarm testing and gas servicing

Person Specification :

• : Person Specification

Please note all candidates will need to demonstrate current Eligibility to Work in the UK – British passport/Birth certificate or visa***. Please note we are unable to accept sponsorship applications***

• Previous experience of providing direct support to homeless and other vulnerable people in a housing, drop-in or outreach setting.
• An understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services that are fully responsive to their needs; or personal experience of homelessness yourself.
• Knowledge and understanding of challenges faced by our guests, for example trauma, mental illness, unemployment, addictions
• Experience managing a case load and record keeping in relation to this.
• Educated to Level 3 (A-level or equivalent)
• Good administrative and IT skills and the ability to use electronic systems to input and retain accurate records.
• Ability to develop non-judgmental professional relationships with clients
• The ability to communicate well with clients, peers and other agencies
• The ability to work effectively as part of a team
• The ability to manage their own time, delivering outcomes, meeting deadlines and undertaking training.
• The ability to adapt working style to the needs of the situation.
• Willingness to work unsocial hours if the need arises (TOIL given for overtime)

Job Types: Full-time, Permanent

Pay: £29,250.00-£31,200.00 per year

Education:

• A-Level or equivalent (preferred)

Experience:

• working with homeless or vulnerable people: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person