Support and solution analyst

IT Support & Solutions Analyst
Melbourne | Hybrid | Flexible hours | 6-month contract

Peace of Mind IT is growing, and we're looking for a naturally curious IT analyst who loves getting to the bottom of a problem and never stops asking "how does this actually work?" If you treat every ticket as a chance to learn something new, you'll fit right in.

This is a Melbourne-based, 6-month contract with genuine flexibility — hybrid work (2 days from the office, 3 days from home) flexible hours, and the occasional client site visit to keep things interesting. It's a great fit for someone with solid hands-on experience who's hungry to sharpen their skills and grow across the full breadth of modern IT.

What we're looking for:

• Strong knowledge of Windows & Mac environments
• Proficiency with Microsoft Office
• A good grasp of networking (routers, switches, firewalls)
• Familiarity with IP Telephony solutions
• Experience with cloud services (Office 365 / Google Workspace)
• Cybersecurity awareness and sharp problem-solving instincts
• A customer-first attitude — and a real appetite to keep learning

What makes you stand out:

• You're curious by nature and dig deeper than the surface fix
• You actively seek out new tools, certifications, and techniques
• You see challenges as opportunities to develop, not obstacles

You'll be joining a supportive IT consulting team that backs your growth and gives you room to stretch. If you're excited to challenge yourself, expand what you know, and work somewhere that values curiosity as much as capability, we'd love to hear from you.

Apply now and join Peace of Mind IT — where flexibility, growth, and technology meet.

📧 [email protected]