Support Associate

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Support Associate

Posted September 22, 2026 | Theory | Temporary

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Job Description At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live.

Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product.

In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes.

The Responsibilities

A Support Associate works within the store team to help achieve store sales and stock/inventory goals. The Support Associate partners with the management and sales team to ensure a seamless flow between front and back of house. This role should be well versed in standard operating

procedures and provide customers with utmost customer service.

Business Leader

Demonstrate excellent knowledge of the product to support the brand goals

Understand company tools, incentives & strategies to support meeting store sales goals

Maintain all-areas back of house including stock organization, shipping/receiving, and supply orders per policy and procedure.

Efficiently execute register functions and inventory transactions.

People Leader

Ensure effective communication between all team members

Supports ways to keep the team motivated and engaged

Contribute new & innovative ideas to support meeting business goals

Participate in all training and development meetings.

Operations Leader Ensure all functions of the store are maintained to support a superior shopping-experiences

Assist in all areas of stock, shipping, receiving protocols/policies, procedures and all related processes inclusive of paperwork

Support in areas of risk management, physical security, store cash control and inventory control.

Participate in physical store inventories.

Identify product concerns and communicate inventory needs to support the business goals

Comply with all point of sale register policy and procedures

Customer Focus Support building meaningful relationships with clients through strong-interpersonal skills both in store and over the phone.

Collaborate with all team members to support a superior shopping experience

Ensure client needs are quickly and effectively met for overall customer satisfaction

Uphold merchandise standards and maintain visual directive.

Be present on and off the floor as a Theory Brand Ambassador

The Essentials

1+ years’ prior work experience in a client-centric, sales, support, or back of house environment.

Dynamic interpersonal and communication skills, both verbal and written

Independent work ethic, time management skills

Computer skills to operate point of sale system, experiences with teamwork is a plus.

As an Equal Opportunity Employer, Theory LLC does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or

expression or because of any other status or condition protected by applicable federal, state, or local law.

Ensure your Theory job offer is legitimate and don’t fall victim to fraud. Theory never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from a Theory or sister company email address. For added security, where possible, apply through our direct job posting.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

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