Support Associate

Support Associate

We are looking for a Support Associate who is customer-focused, professional, and enthusiastic about providing excellent customer service. The ideal candidate is a pleasing, outgoing, and bubbly personality who can effectively handle customer inquiries and concerns.

What You'll Do

• Respond to customer inquiries through phone, email, and chat in a prompt and professional manner.
• Provide accurate information about products, services, and company policies.
• Address and resolve customer concerns and complaints efficiently, escalating complex issues when necessary.
• Maintain good knowledge of the company's products and services to effectively assist customers.
• Coordinate with other departments to ensure customer concerns are properly addressed.
• Maintain accurate records of customer interactions, transactions, feedback, and complaints.
• Identify and recommend process improvements to enhance customer satisfaction.
• Meet individual and team performance targets, including response time, resolution time, and customer satisfaction.
• Stay updated on product knowledge, industry trends, and customer service best practices.

What We're Looking For

• College graduate in any field.
• At least 6 months of customer service experience is preferred.
• Fresh graduates with relevant customer service training, background, or certification are also welcome to apply.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle difficult customers and stressful situations with professionalism and patience.
• Experience with CRM systems or customer service software is an advantage.
• Basic computer skills and proficiency in MS Office applications.
• Can work independently and effectively as part of a team.
• Flexible and willing to work on weekends, evenings, or holidays, when required.
• Empathetic, customer-oriented, and genuinely interested in helping customers.
• Pleasing, outgoing, and bubbly personality.
• Preferably residing within or less than an hour's travel time from the Head Office.

Pay: Php20,000.00 per month

Work Location: In person