G
GRG POLY DYNAMICS PRIVATE LIMITED
Support Associate
Skills
CRMZoho CRMSalesforceProcess Improvement
8 days ago
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Important information
Contract type:
Permanent, Temporary, Part time
Location:
Tamil Nadu, India
Work mode:
Onsite
Published on:
16 October 2026
What they need
- • Inquiry Handling: Answer questions via email, live chat, phone, or ticketing systems. • Problem-Solving & Troubleshooting: Diagnose issues, walk users through solutions, or fix technical/operational hiccups. • Escalation Management: Identify complex or high-severity cases and hand them over to senior engineers or specialized teams. • Documentation & Record Keeping: Log customer interactions, update customer profiles, and record common problems in Customer Relationship Management (CRM) tools (e.g., Salesforce, Zoho). • Process Improvement: Share recurring user feedback or product bugs with internal development and operations teams.
Pay: ₹18,455.00 - ₹888,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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