Support At Home Case Manager

About the role

In this exciting growing role, you'll be reporting to our Home Care Manager.  You will manage a case load of Home Care Package Residents living within our villages and ensure the smooth running of end-to-end customer experience, with a focus on ensuring the wellbeing of older people who receive our Home Care Packages.

You will, action new leads & enquires, assess resident's care needs, develop care plans, monitor home care budgets, and remain within allocated funding, while working collaboratively with care staff and monitor care provided with a strong focus on customer satisfaction and maximising outcomes for residents with a Home Care package.

This position involves a hybrid work setup, including home and village-based responsibilities, predominantly focused on supporting residents across our Nellie Melba and John Flynn villages and other surrounding villages of Melbourne.

About you

You will be passionate about making a difference to our residents lives and provide outstanding customer service, and;

• Case Management experience within aged care, or an understanding of Consumer Directed Care within Home Care Packages, as well as an understanding of HCP guidelines and standards
• Tertiary qualification in a health related field
• Nursing degree is highly desirable
• Have a warm and friendly approach to build lasting relationships with our residents and their families
• Exceptional organisation, problem solving, computing, client database management and time management skills
• Excellent written, verbal, and numerical communication skills
• Current driver's license

About Ryman

Ryman is a leader in retirement living and care, employing over 7,700 people in Victoria and New Zealand across a wide range of areas, including nursing, village operations, sales, technology, design, and corporate roles. We’re one of Victoria’s fastest growing employers, and we’re just getting started.

At Ryman, exceptional care is thoughtfully delivered every day. From meals and activities to maintenance and support, our teams work together so residents can feel confident everything is taken care of – because behind that promise is the standard we’ve always held ourselves to: it’s got to be good enough for mum and dad.

We’re in a period of real transformation, focusing on stronger commercial outcomes, smarter ways of working, and continuing to set the standard in retirement living and aged care.

Ryman Perks

Along with joining a team who deliver exceptional results, treat people with kindness and respect and know how to have a laugh, you can expect:

• Opportunity to add to your professional skills with a rapidly growing organisation
• Additional wellbeing leave and to purchase extra annual leave
• Company recognition and reward programme,
• Access to discounts with more than 40 well-known Australian and international brands across a variety of sectors including; health and wellbeing, banking, insurance, retail and more
• Active social club - Movie nights, Award Ceremonies, Paint and Sip, food festivals, Treasure Hunts, Charity events and lots more
• Fruit, Italian Coffee, Ice Cream, Yoga classes and "furry Fridays" yes bring your dog to work.

At Ryman, we support an environment where everyone feels welcome to be themselves. We embrace diversity and celebrate individual uniqueness, encouraging anyone wanting to work for Ryman to apply for our vacant positions.

If you share those values and you're looking for a career where your work truly makes a difference, we'd love to hear from you.

Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date