Support at Home Inflow Coordinator

For a new client, the intake process is their first impression of Kanda. You’re the person who makes it a good one.

As a Support at Home Inflow Coordinator, you’ll manage the journey from referral through to service commencement — keeping things moving, making sure nothing gets missed and ensuring every client and family feels supported from the very first contact. It’s fast-paced, detail-driven work that sits at the front door of our Support at Home program, and when you get it right, clients arrive into care feeling confident rather than overwhelmed.

What you’ll be doing

• Receiving, triaging and processing referrals from My Aged Care, hospitals and community organisations — reviewing for completeness and flagging immediate risks
• Contacting prospective clients within required timeframes and commencing onboarding activities
• Facilitating efficient client onboarding — consents, documentation and accurate record establishment
• Supporting clients and families to navigate funding arrangements and service commencement
• Building relationships with My Aged Care, hospitals, discharge planners and community referral partners
• Working with rostering and coordination teams to match clients to available workforce and coverage
• Tracking referral conversion, onboarding timelines and pipeline activity to drive continuous improvement

You’re the right person if...

• You have experience in intake, admissions, referrals, care coordination or aged care administration
• You have knowledge of My Aged Care pathways, funding programs and the Support at Home program
• You build positive relationships and communicate clearly in writing and on the phone
• You’re highly organised and able to manage multiple referrals and competing priorities without things slipping
• You’re confident using electronic client management systems
• You hold a current Drivers Licence, Working with Children Check & National Police Check (or you are willing to obtain)

Why Kanda
We're one of Australia's most established care organisations and we're building something worth being part of.

• Monthly RDO for full-time employees - an extra 12 days of leave per year
• Wellness initiatives plus 24/7 access to the Sonder wellbeing app
• Access to an employee rewards hub providing savings and cashback across everyday purchases
• Employee recognition initiatives, including gift vouchers for Employee of the Month and service anniversaries
• Enjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers, and dedicated support
• Genuine long-term career opportunities as Kanda continues to grow

Want to chat about this role?
Reach out to Chelsea – Talent Acquisition Specialist 
Email: [email protected] Phone: (07) 4111 1853 4111 1853)

Kanda is committed to creating and maintaining a child safe organisation.

We’re dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves. At Kanda, every voice matters, every culture is valued, and we believe that diverse perspectives aren’t just welcome — they’re essential to who we are and what we do.